Acustica Audio Help-Desk Portal

FAQ 0

Getting Started 6

• How to submit a new ticket to help-desk service
• Help us help you (read before submit a support ticket)
• Authorization guide
• What is an Aquarius username
• What is an order number?
• How to know a DAW or NLE version

Sales general questions 9

• Purchases in Acustica Audio web-shop (read before buy)
• Where are my products and my orders?
• Discount coupon not working
• Special, educational, and loyal customer discounts
• How to avoid webshop checkout errors
• Acustica Audio products and licenses transfer policy
• Procedure for ordering a product transfer
• Acustica Audio education discount policy
• Returns and refunds

Technical general questions 11

• How to recover or reset your Aquarius or website password
• About Acustica Audio products resources load and performance
• How to reveal your computer identification value
• How to make a system hardware report
• Choosing the most appropriate plug-in format
• Hosts and operating systems compatibility
• Re-setting the Cubase plug-ins cache manually
• Re-setting the Pro Tools plug-ins cache manually
• Re-setting the Logic Pro X plug-ins cache manually
• Re-setting the Studio One plug-ins cache manually

See all 11 articles

Aquarius 19

• How to install Aquarius
• How to purge Aquarius stage area
• How to setup macOS keychain for Aquarius
• How to add a trial product in your account using Aquarius
• How to debug Aquarius installation or authorization issues
• How to backup your Aquarius content
• How to use Aquarius search Engine
• Solving file is missing, corrupted or incomplete errors in Aquarius
• How to reinstall Acustica Audio framework
• How to uninstall a product through Aquarius

See all 19 articles

Acqua Effect plug-ins line-up 9

• How to overcome DAW/NLE scanning problems
• How the input trim works
• What is a ZL instance for?
• Default paths for Acqua Effect plug-ins
• Where I can find a change log?
• How to recover an old session with old or expired trial products
• Understanding different Acqua Effects presets types
• Presets are not available after uninstall trial version
• How to fix Acqua Effects showing Nebula black skin

Nebula line-up 6

• N4 and N4 Player features comparison chart
• How to debug N4 or N4 Player issues
• How to install N4 and libraries through Aquarius
• How to backup your N4 or N4 Player content
• How to install an Acqua effect plug-in inside N4
• How to convert a N4 library in a plug-in using Aquarius Setups

Licenses general questions 5

• Products registration and authorization
• Acustica Audio extra authorization slot(s) policy
• How to deauthorize a commercial product
• How to recover authorization slot(s) on not accessible computers
• How to extend a trial product test period