Acustica Audio Help-Desk Portal

FAQ 0

Getting Started 6

• How to submit a new ticket to help-desk service
• Help us help you (read before submit a support ticket)
• Authorization guide
• What is an Aquarius username
• What is an order number?

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Sales general questions 9

• Purchases in Acustica Audio web-shop (read before buy)
• Where are my products and my orders?
• Discount coupon not working
• Special, educational, and loyal customer discounts
• How to avoid webshop checkout errors

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Technical general questions 10

• How to recover or reset your Aquarius or website password
• About Acustica Audio products resources load and performance
• How to reveal your computer identification value
• How to make a system hardware report
• Hosts and operating systems compatibility

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Aquarius 19

• How to install Aquarius
• How to purge Aquarius stage area
• How to setup macOS keychain for Aquarius
• How to add a trial product in your account using Aquarius
• How to debug Aquarius installation or authorization issues

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Acqua Effect plug-ins line-up 10

• How to overcome DAW/NLE scanning problems
• How the input trim works
• What is a ZL instance for?
• Default paths for Acqua Effect plug-ins
• Where I can find a change log?

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Nebula line-up 6

• N4 and N4 Player features comparison chart
• How to debug N4 or N4 Player issues
• How to install N4 and libraries through Aquarius
• How to backup your N4 or N4 Player content
• How to install an Acqua effect plug-in inside N4

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Licenses general questions 5

• Products registration and authorization
• Acustica Audio extra authorization slot(s) policy
• How to deauthorize a commercial product
• How to recover authorization slot(s) on not accessible computers
• How to extend a trial product test period