Acustica Audio Help-Desk Portal

Getting Started 6

• How to submit a new ticket to help-desk service
• Help us help you (read before submit a support ticket)
• Authorization guide
• What is an Aquarius username
• What is an order number?
• How to know a DAW or NLE version

FAQ 2

• Getting started with Aquarius Application
• Getting started with Nebula

Sales general questions 15

• Purchases in Acustica Audio web-shop (read before buy)
• Special, educational, and loyal customer discounts
• Discount coupon not working
• Where are my products and my orders?
• How to avoid webshop checkout errors
• What are the current payment methods?
• What should I do if the LCD gift code was no applied
• Acustica Audio education discount policy
• What should I do if my EU B2B VAT code is not accepted at check-out
• How to avoid wrong VAT ID syntax in checkout

See all 15 articles

Technical general questions 14

• How to recover or reset your Aquarius or website password
• About Acustica Audio products resources load and performance
• How to reveal your computer identification value
• How to make a system hardware report
• Choosing the most appropriate plug-in format
• Hosts and operating systems compatibility
• Re-setting the Cubase plug-ins cache manually
• Re-setting the Pro Tools plug-ins cache manually
• Re-setting the Logic Pro X plug-ins cache manually
• Re-setting the Live plug-ins cache manually

See all 14 articles

Aquarius 19

• How to install Aquarius
• How to purge Aquarius stage area
• How to setup macOS keychain for Aquarius
• How to add a trial product in your account using Aquarius
• How to debug Aquarius installation or authorization issues
• How to backup your Aquarius content
• Solving file is missing, corrupted or incomplete errors in Aquarius
• How to use Aquarius search engine
• How to reinstall Acustica Audio framework
• How to uninstall a product through Aquarius

See all 19 articles

Acqua Effect plug-ins line-up 12

• How to overcome DAW/NLE scanning problems
• How the input trim works
• Default paths for Acqua Effect plug-ins
• Understanding the files generated by Aquarius
• What is a ZL instance for?
• Where I can find a change log?
• How to recover an old session with old or expired trial products
• Understanding different Acqua Effects presets types
• Presets are not available after uninstall trial version
• How to convert a trial product into a commercial product

See all 12 articles

Nebula line-up 7

• N4 and N4 Player features comparison chart
• How to install N4 and libraries through Aquarius
• How to trial N4
• How to backup your N4 or N4 Player content
• How to debug N4 or N4 Player issues
• How to convert a N4 library in a plug-in using Aquarius Setups
• How to install an Acqua effect plug-in inside N4

Licenses general questions 6

• Products registration and authorization
• How to remove authorization slots using Aquarius Web
• How to deauthorize a commercial product
• How to extend a trial product test period
• How to recover authorization slot(s) on not accessible computers
• Acustica Audio extra authorization slot(s) policy