Acustica Audio Help-Desk Portal
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Knowledge base
General
Getting started
3
Getting started with Aquarius application
Getting started with Aquarius web
Getting started with Nebula
FAQ (frequently asked questions)
8
How to submit a new ticket to help-desk service
Purchases in Acustica Audio web-shop (read before buy)
How to download, install, and authorize your products
What is an Aquarius username
How to authorize your products
Solving issues with website log-in and web-shop
What is an order number?
How to know a DAW or NLE version
Sales
Sales general questions
14
How to manage web-shop payment errors
How to avoid web-shop checkout errors
Which are the current payment methods?
My discount coupon does not work and the reasons
Where are my orders?
What should I do if my EU B2B VAT code is not accepted at check-out
How to avoid wrong VAT ID syntax in checkout
Returns and refunds
Acustica Audio products transfer policies, terms, and conditions
How to avoid web-shop error 'you are not eligible for this order'
See all 14 articles
Sales (Chatbot Solutions)
0
Technical Support
Technical general questions
15
Help us help you (read before submit a support ticket)
Choosing the most appropriate plug-in format
How to reveal your computer identification value
How to make a system hardware report
About Acustica Audio products resources load and performance
Hosts and operating systems compatibility
What is a frequency pack
Re-setting the Cubase plug-ins cache manually
Re-setting the Pro Tools plug-ins cache manually
Re-setting the Logic Pro X plug-ins cache manually
See all 15 articles
Aquarius & Aquarius web
22
How to install Aquarius Application
How to recover or reset your Aquarius or website password
How to purge Aquarius stage area
How to backup your Aquarius application
How to add a trial product to your account using Aquarius application
Solving file is missing, corrupted or incomplete errors in Aquarius
How to debug Aquarius installation or authorization issues
How to reinstall Acustica Audio framework
How to change the Aquarius application stage area path
How to use Aquarius search engine
See all 22 articles
Acqua Effects line
18
How to download, install, and authorize Cerise
How to overcome DAW/NLE scanning problems
Default paths for Acqua Effect plug-ins
How the input trim works
Understanding the files generated by Aquarius application
What is a ZL instance for?
Where I can find a change log?
Understanding different Acqua Effects presets types
Presets are not available after uninstall trial version
How to recover an old session with old or expired trial products
See all 18 articles
Nebula line
8
N4 and N4 Player features comparison chart
How to install N4 and libraries through Aquarius
How to backup your N4 or N4 Player content
How to debug N4 or N4 Player issues
How to trial N4
Fixing N4 black empty window
How to convert a N4 library in a plug-in using Aquarius Setups
How to install an Acqua effect plug-in inside N4
Authorizations
Authorizations general questions
6
Products registration and authorization
How to delete authorization slots using the Aquarius Web
How to deauthorize a commercial product
How to extend a trial product test period
How to recover authorization slot(s) on not accessible computers
Acustica Audio extra authorization slot(s) policy