Technical general questions

Technical general questions

Help us help you (read before submit a support ticket)
1 - General issues report To enable Acustica Audio agents to assist you with your problem, please provide a complete system hardware report as well as a co...
Fri, 22 Jan, 2021 at 6:07 PM
How to reveal your computer identification value
Run Aquarius Desk application 2.5.x or superior, and log-in with your email user-name. Do a Control + Left Click over the Aquarius Desktop logo, in the up...
Wed, 9 Jun, 2021 at 2:52 PM
About Acustica Audio products resources load and performance
Current computer systems used in audiovisual production are general purpose computers that are always busy performing other tasks different from processing ...
Fri, 15 Jan, 2021 at 4:33 PM
Choosing the most appropriate plug-in format
There are currently different plug-in formats for native systems, all formats developed by Acustica Audio are proprietary formats. The VST format is more wi...
Wed, 16 Dec, 2020 at 1:10 PM
Hosts and operating systems compatibility
Architecture compatibility All Acustica Audio products support Intel 64 bits architecture. A product compatibility chart is maintained and updated by ...
Wed, 20 Jan, 2021 at 3:24 PM
Re-setting the Cubase plug-ins cache manually
macOS and VST2 format: Close Cubase. Using macOS Finder go to “~/Library/Preferences/Cubase 11/” (without the quotes). Manually delete the Vst2xBlacklis...
Tue, 12 Jan, 2021 at 3:12 PM
How to make a system hardware report
To access your computer system information in a macOS operating system: Go to about this mac, system report. Then select file, and save your computer sys...
Wed, 3 Mar, 2021 at 11:56 AM
Re-setting the Pro Tools plug-ins cache manually
macOS and AAX 64-bits format: Close Pro Tools. Using macOS Finder go to “~/Library/Preferences/Avid/Pro Tools/” (without the quotes). Manually delete th...
Tue, 12 Jan, 2021 at 3:11 PM
Re-setting the Logic Pro X plug-ins cache manually
macOS and AU 64-bits format: Close Logic Pro X. Using macOS Finder go to “~/Library/Caches/AudioUnitCache/” (without the quotes).  Manually delete the c...
Tue, 12 Jan, 2021 at 3:10 PM
Re-setting the Live plug-ins cache manually
macOS and VST2, VST3, and AU formats: Close Live. Using macOS Finder go to “~/Library/Preferences/Ableton/Live x.x.x/” (without the quotes). For example,...
Tue, 12 Jan, 2021 at 3:13 PM