Technical general questions

Technical general questions

Help us help you (read before submit a support ticket)
1 - General issues report To enable Acustica Audio agents to assist you with your problem, please provide a complete system hardware report as well as a co...
Mon, 21 Feb, 2022 at 5:24 PM
Hosts and operating systems compatibility
Architecture compatibility All Acustica Audio products support Intel 64 bits and Apple M architectures. A product compatibility chart is maintained an...
Tue, 11 Oct, 2022 at 4:09 PM
Products registration and authorization
Product registration Product registration is automatic after you purchase a product in our web-shop and your newly purchased product will be available ...
Mon, 28 Feb, 2022 at 3:42 PM
How to delete authorization slots using the Aquarius Web
Log-in on Aquarius web using your user-name email and your password. Click on the purchased section, and scroll down until you find the product you want t...
Wed, 20 Jan, 2021 at 2:26 PM
About Acustica Audio products resources load and performance
Current computer systems used in audiovisual production are general purpose computers that are always busy performing other tasks different from processing ...
Fri, 15 Jan, 2021 at 4:33 PM
How to deauthorize a commercial product
Product(s) deauthorization is not possible through the website or help-desk service. Product(s) deauthorization is not possible for trial and free products....
Tue, 8 Jun, 2021 at 12:22 PM
How to make a system hardware report
To access your computer system information in a macOS operating system: Go to about this mac, system report. Then select file, and save your computer sys...
Wed, 3 Mar, 2021 at 11:56 AM
How to extend a trial product test period
Our trial products have an expiration period of four weeks from the installation day, and the installers and files expire every year. Each trial product in...
Mon, 28 Feb, 2022 at 3:51 PM
Choosing the most appropriate plug-in format
There are currently different plug-in formats for native systems, all formats developed by Acustica Audio are proprietary formats. The VST format is more wi...
Wed, 16 Dec, 2020 at 1:10 PM
Re-setting the Cubase plug-ins cache manually
macOS and VST2 format: Close Cubase. Using macOS Finder go to “~/Library/Preferences/Cubase 12/” (without the quotes). Manually delete the Vst2xBlacklis...
Mon, 20 Jun, 2022 at 11:59 AM