To back-up your Sienna banks, you should manually copy the following files (see below) to a reliable medium.
The macOS Sienna user banks path is: "~/Library/Application Support/Acustica" without the quotes.
The Windows Sienna user banks path is: "C:\Users\%username%\AppData\Roaming\Acustica," without the quotes.
User banks names for Sienna Reference and Sienna Reference Pro:
- SIENNACUSERPRESETREF1.N2X
- SIENNACUSERPRESETREF2.N2X
- SIENNACUSERPRESETREF3.N2X
User banks names for Sienna and Sienna Guru:
- SIENNACUSERPRESET1.N2X
- SIENNACUSERPRESET2.N2X
- SIENNACUSERPRESET3.N2X
- SIENNACUSERPRESET4.N2X
- SIENNACUSERPRESET5.N2X
- SIENNACUSERPRESET6.N2X
- SIENNACUSERPRESET7.N2X
- SIENNACUSERPRESET8.N2X
The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.
| Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them. |
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