In order to make a backup of your Sienna banks, you should manually copy the following files (see below) to a reliable medium.
The macOS Sienna user banks path is: "~/Library/Application Support/Acustica", without the quotes.
The Windows Sienna user banks path is: "C:\Users\%username%\AppData\Roaming\Acustica", without the quotes.
User banks names for Sienna Reference and Sienna Reference Pro:
User banks names for Sienna and Sienna Guru:
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To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.