In order to make a backup of your Sienna banks, you should manually copy the following files (see below) to a reliable medium.


The macOS Sienna user banks path is: "~/Library/Application Support/Acustica", without the quotes.

The Windows Sienna user banks path is: "C:\Users\%username%\AppData\Roaming\Acustica", without the quotes.


User banks names for Sienna Reference and Sienna Reference Pro:

  • SIENNACUSERPRESETREF1.N2X
  • SIENNACUSERPRESETREF2.N2X
  • SIENNACUSERPRESETREF3.N2X


User banks names for Sienna and Sienna Guru:

  • SIENNACUSERPRESET1.N2X
  • SIENNACUSERPRESET2.N2X
  • SIENNACUSERPRESET3.N2X
  • SIENNACUSERPRESET4.N2X
  • SIENNACUSERPRESET5.N2X
  • SIENNACUSERPRESET6.N2X
  • SIENNACUSERPRESET7.N2X
  • SIENNACUSERPRESET8.N2X


Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.