Acustica Audio Help-Desk Portal
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Knowledge base
General
Getting started & on-line user guides
4
Getting started with Aquarius Desktop
Getting started with Aquarius Web
Getting started with Nebula
Aquarius Desktop application online user guide
FAQ (frequently asked questions)
9
How to submit a new case in the help-desk portal
How to send a suggestion about our products or services
Purchases in Acustica Audio web-shop (read before buy)
How to download, install, and authorize your products
How to authorize your products
How to manage your communication preferences
What is an Aquarius username
What is an order number?
How to know a DAW or NLE version
Announcements
1
End of Life (EOL) announcements
Sales
Sales general questions
13
How to manage web-shop payment errors
How to avoid web-shop checkout errors
Which are the current payment methods?
My discount coupon does not work and the reasons
Loyal customer program and promotional campaigns
How to avoid wrong VAT ID syntax in checkout
What should I do if my EU B2B VAT code is not accepted at check-out
How to avoid web-shop error 'you are not eligible for this order'
Acustica Audio loyal customer program policy
Acustica Audio education discount policy
See all 13 articles
Sales (Chatbot Solutions)
0
Technical Support
Technical general questions
15
Help us help you (read before submit a support ticket)
Hosts and operating systems compatibility
About Acustica Audio products resources load and performance
How to make a system hardware report
Choosing the most appropriate plug-in format
Re-setting the Cubase plug-ins cache manually
Re-setting the Pro Tools plug-ins cache manually
Re-setting the Logic Pro X plug-ins cache manually
Re-setting the Live plug-ins cache manually
Re-setting the Studio One plug-ins cache manually
See all 15 articles
Aquarius Desktop & Aquarius Web
23
How to install Aquarius Desktop Application
How to purge Aquarius Desktop stage area
How to debug Aquarius Desktop application installation or authorization issues
How to recover or reset your Aquarius Desktop or website password
How to add a trial product to your account using the Aquarius Desktop
How to uninstall a product through Aquarius Desktop
How to reinstall the Acustica Audio framework
How to backup your Aquarius Desktop
How to uninstall the Aquarius Desktop
Solving missing or corrupted files in the Aquarius Desktop application
See all 23 articles
Acqua Effects line
21
How to overcome DAW/NLE scanning problems
Understanding the files generated by Aquarius Desktop application
Default paths for Acqua Effect plug-ins
How to install Acqua Effect plug-ins using the Aquarius Desktop
What is a ZL instance for?
How the input trim works
Understanding different Acqua Effects presets types
How to recover an old session with old or expired trial products
Where I can find a change log?
The side-chain signal routing using Jet Acqua Effect
See all 21 articles
Nebula line
8
N4 and N4 Player features comparison chart
How to install N4 and libraries through Aquarius Desktop
How to backup your N4 or N4 Player content
How to debug N4 or N4 Player issues
How to trial N4
Fixing N4 black empty window
How to convert a N4 library in a plug-in using Aquarius Desktop Setups
How to install an Acqua effect plug-in inside N4
Sienna line
5
How to download, install, and authorize Sienna
How to download, install, and authorize Sienna Free
Installing Sienna through the Aquarius Desktop Application
How to backup your Sienna user banks
Installing Sienna System-wide through the Aquarius Desktop Application
Modula skins
1
Installing Modula Skins through Aquarius Desktop application
Authorizations
Authorizations general questions
6
Products registration and authorization
How to delete authorization slots using the Aquarius Web
How to deauthorize a commercial product
How to extend a trial product test period
How to recover authorization slot(s) on not accessible computers
Acustica Audio extra authorization slot(s) policy