Acustica Audio Help-Desk Portal

Getting started 3

• Getting started with Aquarius Desktop
• Getting started with Aquarius Web
• Getting started with Nebula

FAQ (frequently asked questions) 8

• How to submit a new ticket to help-desk service
• Purchases in Acustica Audio web-shop (read before buy)
• How to download, install, and authorize your products
• What is an Aquarius username
• How to authorize your products
• Solving issues with website log-in and web-shop
• What is an order number?
• How to know a DAW or NLE version

Sales general questions 12

• How to manage web-shop payment errors
• How to avoid web-shop checkout errors
• Which are the current payment methods?
• My discount coupon does not work and the reasons
• How to avoid web-shop error 'you are not eligible for this order'
• What should I do if my EU B2B VAT code is not accepted at check-out
• How to avoid wrong VAT ID syntax in checkout
• Where are my orders?
• Loyal customer program and promotional campaigns
• Acustica Audio education discount policy

See all 12 articles

Sales (Chatbot Solutions) 0

Technical general questions 15

• Help us help you (read before submit a support ticket)
• How to reveal your computer identification value
• About Acustica Audio products resources load and performance
• Choosing the most appropriate plug-in format
• Hosts and operating systems compatibility
• Re-setting the Cubase plug-ins cache manually
• How to make a system hardware report
• Re-setting the Pro Tools plug-ins cache manually
• Re-setting the Logic Pro X plug-ins cache manually
• Re-setting the Live plug-ins cache manually

See all 15 articles

Aquarius Desktop & Aquarius Web 23

• How to install Aquarius Desktop Application
• How to debug Aquarius Desktop Application installation or authorization issues
• How to purge Aquarius Desktop stage area
• How to recover or reset your Aquarius Desktop or website password
• How to uninstall a product through Aquarius Desktop
• How to add a trial product to your account using the Aquarius Desktop
• How to reinstall the Acustica Audio framework
• How to backup your Aquarius Desktop
• How to uninstall the Aquarius Desktop
• Solving missing or corrupted files in the Aquarius Desktop application

See all 23 articles

Acqua Effects line 19

• Default paths for Acqua Effect plug-ins
• How to overcome DAW/NLE scanning problems
• Understanding the files generated by Aquarius Desktop application
• What is a ZL instance for?
• How the input trim works
• Understanding different Acqua Effects presets types
• How to recover an old session with old or expired trial products
• Where I can find a change log?
• Presets are not available after uninstall trial version
• How to fix Acqua Effects showing Nebula black skin

See all 19 articles

Nebula line 8

• N4 and N4 Player features comparison chart
• How to install N4 and libraries through Aquarius Desktop
• How to backup your N4 or N4 Player content
• How to debug N4 or N4 Player issues
• How to trial N4
• Fixing N4 black empty window
• How to convert a N4 library in a plug-in using Aquarius Desktop Setups
• How to install an Acqua effect plug-in inside N4

Sienna line 3

• How to download, install, and authorize Sienna
• Installing Sienna through the Aquarius Desktop Application
• How to backup your Sienna user banks

Authorizations general questions 6

• Products registration and authorization
• How to delete authorization slots using the Aquarius Web
• How to deauthorize a commercial product
• How to extend a trial product test period
• How to recover authorization slot(s) on not accessible computers
• Acustica Audio extra authorization slot(s) policy