Product registration is automatic after you purchase a product in our web-shop and your newly purchased product will be available to download from your Aquarius Desktop application. If you are buying a product from a 3rd party like a distributor, you should first create a user account on Acustica Audio’s website before redeeming your purchase.
Product authorization is an online process that creates a product authorization based on your computer’s identification code. The Aquarius Desktop application will authorize your product automatically after the installation and up can manage your authorization slots using Aquarius Web Service.
The authorization has to be done on a working computer, other devices, such as external or portable hard drives, cannot be used to authorize products.
|Number of computers that can be authorized|
We allow users to install their products on two computers at the same time. However, five authorization slots are available for each commercial product. To authorize more than two computers, users are obliged to buy the product again.
|The number of authorization slots|
Each commercial product includes five authorization slots, trial products include six time-limited authorization slots, and free products don't use our protection system however you need to authorize free products via the Aquarius Desktop application.
|Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.|
To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.