Product registration:

Product registration is automatic after you purchase a product in our web-shop and your newly purchased product will be available to download from your Aquarius account. If you are buying a product from a 3rd party like a distributor, you should first create a user account on Acustica Audio’s website before redeeming your purchase.


Product authorization:

Product authorization is an on-line process that creates a product license based on your computer’s identification code. Aquarius will authorize your product automatically after installation. However, authorization using .SER and .AUT files is possible for devices not connected to the internet.

Authorization has to be done on a working computer, other devices, such as external or portable hard drives, cannot be used to authorize products.


Number of authorization slots:

Each commercial product includes five authorization slots, trial products include six authorization slots. Free products do not use our protection system however you need to authorize free product via Aquarius.

Customers with commercial products may require additional authorization slots, if the initial five were used and de-authorization is not possible,  the additional authorization slots are free of charge if they are not used abusively.


Number of computers that can be authorized:

We allow users to install our products on two computers at the same time. However, five authorization slots are available for each commercial product.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.