Product registration:

Product registration is automatic after you purchase a product in our web-shop and your newly purchased product will be available to download from your Aquarius account. If you are buying a product from a 3rd party like a distributor, you should first create a user account on Acustica Audio’s website before redeeming your purchase.

Product authorization:

Product authorization is an on-line process that creates a product license based on your computer’s identification code. Aquarius will authorize your product automatically after installation.

The authorization has to be done on a working computer, other devices, such as external or portable hard drives, cannot be used to authorize products.

The number of computers that can be authorized:

We allow users to install their products on two computers at the same time. However, five authorization slots are available for each commercial product. To authorize more than two computers, users are obliged to buy the product again.

The number of authorization slots:

Each commercial product includes five authorization slots, trial products include six time-limited authorization slots, and free products don't use our protection system however you need to authorize free products via Aquarius.

Customers with commercial products may require additional authorization slots, if the initial five were used and de-authorization is not possible (because slots were requested on the old website),  the additional authorization slots are free of charge if: they are not used abusively, they are shared with other users, or the products are used in more than two computers.

NOTE: since Q2 2020, users can manage their authorizations slots from the Aquarius web with URL:

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.