How to manage web-shop payment errors

Modified on Thu, 7 Sep, 2023 at 4:55 PM

The current Acustica Audio web-shop allows several payment methods like a bank, credit card, or debit card; Anyway, the payment will always be managed and verified by PayPal, which is our collecting payment service provider, and after PayPal accepts the payment, it will be sent to Acustica Audio.

When your money is debited from your bank account or credit/debit card, but the product is not deposited in your account, that means that the collecting payment service provider (or CPSP) has blocked the payment to perform a risk verification.
After the risk verification is completed, the payment will arrive at our web-shop, and the product will be deposited in your Acustica Audio account.

Please keep in mind that Acustica Audio cannot participate in this payment process in any way; therefore, we cannot provide you with any further information.

For more details, please contact our collecting payment service provider (CPSP), which is PayPal (

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.

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