Purchases in Acustica Audio web-shop (read before buy)

Acustica Audio's online web shop allows business-to-client (B2C) and business-to-business (B2B) purchases.

Business-to-client (B2C) and business-to-business (B2B) invoices are manually processed by our team. They are sent in PDF format via non-certified email, typically within 12 to 48 hours. This is due to Italian legal requirements, which mandate that each invoice be individually reviewed. However, during promotional campaigns or staff holidays, processing times may extend up to 10 working days.

The automatic receipt may be discarded for European Union customers who have requested an invoice. However, you should remember that invoices are only helpful for those who must submit them to the European Union tax agency. If you are not a company with a European Union VAT identifier or you are outside the European Union, the automatic receipt will usually be sufficient for your records.

B2B (business to business) purchases Italia:
The B2B (business-to-business) purchases in Italy will be charged with the current Italian VAT value.
The mandatory check-out fields are:

• Company name.
• EU-VAT number (without special characters or spaces).
• Fiscal Code.
• SDI or PEC.
  

The courtesy invoice in PDF format is sent by email to the customer's registered email account. The electronic invoice (e-invoice) should be available in your profile of the Italian tax control institution within 10 days.

B2B (business-to-business) cross-border purchases in the European Union (except Italy):
The B2B (business-to-business) purchases in the European Union (except Italy) will receive the current VAT value discount only if the EU-VAT verification in the VAT Information Exchange System (VIES) ends satisfactorily.

The mandatory check-out fields are:

• Company name.
• EU-VAT number (without special characters or spaces).

B2B (business-to-business) cross-border purchases in the United Kingdom (only):

The B2B (business-to-business) purchases in the United Kingdom will receive the current VAT value discount only if the VAT verification in the VAT UK tax service ends satisfactorily.

The mandatory check-out fields are:

• Company name.
• EU-VAT number (without special characters or spaces).

B2B (business-to-business) purchases outside the European Union:
The B2B (business-to-business) purchase outside the European Union is always considered a business-to-client (B2C) purchase. 

The check-out fields: company, EU-VAT number, and fiscal code must be empty.

B2C (business-to-client) purchases in Italy:
The Italian customers will receive an automatic receipt after payment with local VAT applied following European Union Mini One Stop Shop (MOSS) rules.

The check-out fields: company, EU-VAT number, and fiscal code must be empty.

B2C (business-to-client) purchases in the European Union:
The European Union customers will receive an automatic receipt after payment, with local VAT applied in accordance with the European Union Mini One Stop Shop (MOSS) rules. In addition, customers from Croatia, Cyprus, Lithuania, Spain, and Slovenia will receive an invoice between 12 and 168 hours (depending on workload), due to an obligation under the MOSS scheme.

The check-out fields: company, EU-VAT number, and fiscal code must be empty.

If you do not reside in Croatia, Cyprus, Lithuania, Spain or Slovenia but reside in another european Union member state and still need an invoice for your B2C (business-to-client) purchase, you MUST request one during the checkout process before completing the payment.

B2C (business-to-client) purchases in the United Kingdom (only):

The United Kingdom customers will receive an invoice after payment without VAT via our branch office in the United Kingdom.

B2C (business-to-client) purchases outside the European Union:
Outside European Union customers will receive an automatic receipt after payment without VAT. 

The check-out fields: company, EU-VAT number, and fiscal code must be empty.

Fake customer information or anonymous purchases are not supported. Please check your account's personal information before purchasing on the Acustica Audio website. Acustica Audio reserves the right to delete any anonymous account.

Additional information:

- European Union value-added tax: https://en.wikipedia.org/wiki/European_Union_value_added_tax

- Mini One Stop Shop (MOSS): https://europa.eu/youreurope/business/vat-customs/moss-scheme/index_en.htm

- VAT Information Exchange System (VIES): https://en.wikipedia.org/wiki/VAT_Information_Exchange_System

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.