Purchases in Acustica Audio web-shop (read before buy)

Acustica Audio's online web shop allows business-to-client (B2C) and business-to-business (B2B) purchases.

Business-to-client (B2C) and business-to-business (B2B) invoices are manually processed by our team. They are sent via non-certified email in PDF format, usually within 48 hours. However, during promotional campaigns or staff holidays, processing times may extend up to 14 working days.

The automatic receipt may be discarded for European Union customers who have requested an invoice. However, you should remember that invoices are helpful only for those who have to submit them to the European Union tax agency. If you are not a company with a European Union VAT identifier or you are outside the European Union, the automatic receipt will usually be sufficient for your records.

B2B (business to business) purchases Italia:
The B2B (business-to-business) purchases in Italy will be charged with the current Italian VAT value.
The mandatory check-out fields are:

• Company name.
• EU-VAT number (without special characters or spaces).
• Fiscal Code.
• SDI or PEC.
  

The courtesy invoice in PDF format is sent by email to the customer's registered email account. The electronic invoice (e-invoice) should be available in your profile of the Italian tax control institution within 10 days.

B2B (business-to-business) cross-border purchases in the European Union (except Italy):
The B2B (business-to-business) purchases in the European Union (except Italy) will receive the current VAT value discount only if the EU-VAT verification in the VAT Information Exchange System (VIES) ends satisfactorily.

The mandatory check-out fields are:

• Company name.
• EU-VAT number (without special characters or spaces).

B2B (business-to-business) cross-border purchases in the United Kingdom (only):

The B2B (business-to-business) purchases in the United Kingdom will receive the current VAT value discount only if the VAT verification in the VAT UK tax service ends satisfactorily.

The mandatory check-out fields are:

• Company name.
• EU-VAT number (without special characters or spaces).

B2B (business-to-business) purchases outside the European Union:
The B2B (business-to-business) purchase outside the European Union is always considered a business-to-client (B2C) purchase. 

The check-out fields: company, EU-VAT number, and fiscal code must be empty.

B2C (business-to-client) purchase Italia:
The Italian customers will receive an automatic receipt after payment with local VAT applied following European Union Mini One Stop Shop (MOSS) rules. The check-out fields: company, EU-VAT number, and fiscal code must be empty.
If you need an invoice for your B2C (business to client) purchase, you should request it via the help-desk support service in the first 24 hours after purchase, indicating clearly the purchase unique order identification.

B2C (business-to-client) purchases in the European Union:
The European Union customers will receive an automatic receipt after payment with local VAT applied following European Union Mini One Stop Shop (MOSS) rules. Customers from: Croatia, Cyprus, Lithuania, Spain, and Slovenia, will also receive an invoice 48 hours after the payment due to a MOSS obligation. The check-out fields: company, EU-VAT number, and fiscal code must be empty.
If you need an invoice for your B2C (business to client) purchase, you should request it via the help-desk support service in the first 24 hours after purchase, indicating clearly the purchase order ID.

B2C (business-to-client) purchases in the United Kingdom (only):

The United Kingdom customers will receive an invoice after payment without VAT via our branch office in the United Kingdom.

B2C (business-to-client) purchases outside the European Union:
Outside European Union customers will receive an automatic receipt after payment without VAT. The check-out fields: company, EU-VAT number, and fiscal code must be empty.

Fake customer information or anonymous purchases are not supported. Please check your account's personal information before purchasing on the Acustica Audio website. Acustica Audio reserves the right to delete any anonymous account.

Additional information:

- European Union value-added tax: https://en.wikipedia.org/wiki/European_Union_value_added_tax

- Mini One Stop Shop (MOSS): https://europa.eu/youreurope/business/vat-customs/moss-scheme/index_en.htm

- VAT Information Exchange System (VIES): https://en.wikipedia.org/wiki/VAT_Information_Exchange_System

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.