TIP: Acustica Audio's online web-shop allows business to client (B2C) and business to business (B2B) purchases.


Business to client (B2C) and business to business (B2B) invoices are generated and controlled by humans. The invoices are sent by non-certified email in PDF format with 48 hours delay, but a delay of up to 14 working days is possible in promotional campaign periods or staff vacations.


For those European Union customers who have requested an invoice, the automatic receipt may be discarded, but, you should keep in mind, invoices are useful only for those who have to submit them to the European Union tax agency. If you are not a company with a European Union VAT identifier or you are outside the European Union, the automatic receipt will be enough. 


B2B (business to business) purchases Italia:
The B2B (business to business) purchases in Italy will be charged with the current Italian VAT value.
The mandatory check-out fields are:

  • Company name.
  • EU-VAT number (without special characters or spaces).
  • Fiscal Code.
  • SDI or PEC.


B2B (business to business) cross-border purchases European Union (except Italy):
The B2B (business to business) purchases in European Union (except Italy), will receive the current VAT value discount only if the EU-VAT verification in the VAT Information Exchange System (VIES) ends satisfactorily.
The mandatory check-out fields are:

  • Company name.
  • EU-VAT country code and number (without special characters or spaces).


B2B (business to business) cross-border purchases United Kingdom (only):

The B2B (business to business) purchases in the United Kingdom, will receive the current VAT value discount only if the VAT verification in the VAT UK tax service ends satisfactorily.
The mandatory check-out fields are:

  • Company name.
  • EU-VAT country code and number (without special characters or spaces).


B2B (business to business) purchases outside the European Union:
The B2B (business to business) purchase outside of the European Union is always considered a business to client (B2C) purchase. The check-out fields: company, EU-VAT number, and fiscal code must be empty.


B2C (business to client) purchase Italia:
The Italian customers will receive an automatic receipt after payment with local VAT applied following European Union Mini One Stop Shop (MOSS) rules. The check-out fields: company, EU-VAT number, and fiscal code must be empty.
If you need an invoice for your B2C (business to client) purchase you should request it via help-desk support service in the first 24 hours after purchase indicating clearly the purchase unique order identification.


B2C (business to client) purchases European Union:
The European Union customers will receive an automatic receipt after payment with local VAT applied following European Union Mini One Stop Shop (MOSS) rules. Customers from: Croatia, Cyprus, Lithuania, Spain, and Slovenia, will receive also an invoice 48 hours after the payment due to a MOSS obligation. The check-out fields: company, EU-VAT number, and fiscal code must be empty.
If you need an invoice for your B2C (business to client) purchase you should request it via help-desk support service in the first 24 hours after purchase indicating clearly the purchase order ID.

B2C (business to client) purchases United Kingdom (only):

The United Kingdom customers will receive an invoice after payment without VAT via our branch office in the United Kingdom.

B2C (business to client) purchases outside the European Union:
Outside European Union customers will receive an automatic receipt after payment without VAT. The check-out fields: company, EU-VAT number, and fiscal code must be empty.


IMPORTANT: fake customer information or anonymous purchases are not supported. Please check your account personal information before making a purchase on the Acustica Audio website. Acustica Audio reserves the right to delete any anonymous account.


Additional information:

- European Union value-added tax: https://en.wikipedia.org/wiki/European_Union_value_added_tax

- Mini One Stop Shop (MOSS): https://europa.eu/youreurope/business/vat-customs/moss-scheme/index_en.htm

- VAT Information Exchange System (VIES): https://en.wikipedia.org/wiki/VAT_Information_Exchange_System

- Brexit, frequently asked questions: https://ec.europa.eu/taxation_customs/sites/taxation/files/2021-brexit-top-50-faq.pdf

- Withdrawal of the United Kindom and European Union rules in the field of the VAT: https://ec.europa.eu/info/sites/info/files/brexit_files/vat-goods_en.pdf


Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.