Our e-commerce platform will try to connect to your country's database through an API, but if the local database is not reachable, it's not online, or it is under extraordinary maintenance, your intra-community European Union (EU) B2B VAT discount will not be applied. We suggest waiting 24 hours and trying to finalize the purchase again later.

Please note that some European Union states have VIES unavailable shifts. For more detailed schedules, please check this link: https://ec.europa.eu/taxation_customs/vies/help.html

IMPORTANT: the European Union (EU) B2B VAT code for intra-community purchases must be correctly recognized and accepted on the VIES website to be able to be used in our e-commerce platform.

Do not send us emails or reply to help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.