Frequently Asked Questions

Frequently Asked Questions

How to submit a new ticket to help-desk service
Before submitting a new help-desk case, it is necessary to log-in to your user account on the Acustica Audio web-site with the correct user-name with the sy...
Wed, 25 Nov, 2020 at 10:27 AM
Help us help you (read before submit a support ticket)
1 - General issues report To enable Acustica Audio agents to assist you with your problem, please provide a complete system hardware report as well as a co...
Wed, 25 Nov, 2020 at 10:27 AM
Authorization guide
Acustica Audio anti-copy protection is based on a simple challenge/response system automated via the Aquarius application always using an internet connectio...
Wed, 25 Nov, 2020 at 10:25 AM
What is an Aquarius username
The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, Aquarius application, ...
Wed, 25 Nov, 2020 at 10:28 AM
What is an order number?
The order number is a unique purchase identification code, normally known also as the order ID, generated by our website to connect a customer with the depo...
Wed, 25 Nov, 2020 at 10:28 AM
How to know a DAW or NLE version
The DAW (Digital Audio Workstation) version or NLE (Non-linear Editor) version is normally available in the help or proprieties section of each application....
Wed, 25 Nov, 2020 at 10:29 AM