FAQ (frequently asked questions)

FAQ (frequently asked questions)

How to submit a new ticket to help-desk service
Before submitting a new help-desk case, it is necessary to log-in to your user account on the Acustica Audio web-site with the correct user-name with the sy...
Thu, 7 Jan, 2021 at 12:20 PM
Purchases in Acustica Audio web-shop (read before buy)
TIP: Acustica Audio's online web-shop allows business to client (B2C) and business to business (B2B) purchases. Business to client (B2C) and busi...
Mon, 1 Feb, 2021 at 3:34 PM
How to download, install, and authorize your products
Introduction: Acustica Audio products can be downloaded, installed, and authorized using the Aquarius application. The Aquarius application is a free standa...
Fri, 8 Jan, 2021 at 4:06 PM
What is an Aquarius username
The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, the Aquarius applicati...
Fri, 15 Jan, 2021 at 2:47 PM
How to authorize your products
Introduction Acustica Audio products can be authorized using the Aquarius application and the Aquarius Web. The Aquarius application is a free stand...
Fri, 12 Feb, 2021 at 5:32 PM
Solving issues with website log-in and web-shop
Use the HTTPS website at https://www.acustica-audio.com/store/. Make sure you have your web browser up to date. Clean web browser cookies. Clean web bro...
Wed, 16 Dec, 2020 at 12:08 PM
What is an order number?
The order number is a unique purchase identification code, normally known also as the order ID, generated by our website to connect a customer with the depo...
Wed, 13 Jan, 2021 at 4:21 PM
How to know a DAW or NLE version
The DAW (Digital Audio Workstation) version or NLE (Non-linear Editor) version is normally available in the help or proprieties section of each application....
Wed, 25 Nov, 2020 at 10:29 AM