FAQ (frequently asked questions)

FAQ (frequently asked questions)

How to submit a new case in the help-desk portal
Before submitting a new help-desk case, it is necessary to log-in to your user account on the Acustica Audio web-site with the correct user-name with the sy...
Thu, 4 Nov, 2021 at 11:09 AM
How to send a suggestion about our products or services
Go to the Acustica Audio help-desk and support section with the link: https://acusticaudio.freshdesk.com/support/home. Click on "New support ticket&q...
Tue, 29 Mar, 2022 at 11:12 AM
Purchases in Acustica Audio web-shop (read before buy)
TIP: Acustica Audio's online web-shop allows business to client (B2C) and business to business (B2B) purchases. Business to client (B2C) and busi...
Thu, 27 May, 2021 at 4:07 PM
How to download, install, and authorize your products
Introduction: Acustica Audio products can be downloaded, installed, and authorized using the Aquarius Desktop application. The Aquarius Desktop application ...
Thu, 27 Jan, 2022 at 3:18 PM
How to authorize your products
Introduction Acustica Audio products can be authorized using the Aquarius Desktop application and the Aquarius Web service. The Aquarius Desktop app...
Mon, 28 Feb, 2022 at 3:45 PM
How to manage your communication preferences
To manage the communication preferences, on the Acustica Audio website, there are two check-boxes that can be selected according to the user's wishes. ...
Tue, 1 Mar, 2022 at 4:51 PM
What is an Aquarius username
The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, the Aquarius Desktop a...
Thu, 27 Jan, 2022 at 3:36 PM
What is an order number?
The order number is a unique purchase identification code (UID), normally known also as the order ID, generated by our webshop to connect the customer with ...
Thu, 27 Jan, 2022 at 3:20 PM
How to know a DAW or NLE version
The DAW (Digital Audio Workstation) version or NLE (Non-linear Editor) version is normally available in the help or proprieties section of each application....
Fri, 4 Jun, 2021 at 11:55 AM