FAQ (frequently asked questions)

FAQ (frequently asked questions)

How to submit a new ticket to help-desk service
Before submitting a new help-desk case, it is necessary to log-in to your user account on the Acustica Audio web-site with the correct user-name with the sy...
Fri, 4 Jun, 2021 at 11:44 AM
Purchases in Acustica Audio web-shop (read before buy)
TIP: Acustica Audio's online web-shop allows business to client (B2C) and business to business (B2B) purchases. Business to client (B2C) and busi...
Thu, 27 May, 2021 at 4:07 PM
What is an Aquarius username
The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, the Aquarius Desktop a...
Fri, 4 Jun, 2021 at 11:48 AM
How to authorize your products
Introduction Acustica Audio products can be authorized using the Aquarius Desktop application and the Aquarius Web service. The Aquarius Desktop app...
Fri, 4 Jun, 2021 at 11:53 AM
How to download, install, and authorize your products
Introduction: Acustica Audio products can be downloaded, installed, and authorized using the Aquarius Desktop application. The Aquarius Desktop application ...
Fri, 4 Jun, 2021 at 11:46 AM
How to download, install, and authorize Sienna Free
Introduction: Acustica Audio products can be downloaded, installed, and authorized using the Aquarius Desktop application. The Aquarius Desktop application ...
Mon, 30 Aug, 2021 at 11:07 AM
Solving issues with website log-in and web-shop
To avoid inconveniences on our web-site, marketplace, and web-shop, we recommend you: Use the HTTPS website at https://www.acustica-audio.com/store/. Mak...
Wed, 23 Jun, 2021 at 2:58 PM
What is an order number?
The order number is a unique purchase identification code (UID), normally known also as the order ID, generated by our website to connect a customer with th...
Fri, 4 Jun, 2021 at 11:54 AM
How to know a DAW or NLE version
The DAW (Digital Audio Workstation) version or NLE (Non-linear Editor) version is normally available in the help or proprieties section of each application....
Fri, 4 Jun, 2021 at 11:55 AM