How to avoid wrong VAT ID syntax in checkout

Modified on Tue, 16 May 2023 at 02:37 PM

The cross-border European Union VAT-ID verification can fail at the purchase time in the e-commerce platform due to a wrong VAT-ID syntax. To avoid it, you should use, at the check-out, your European Union state code plus your VAT-ID number without any extra character or space, for example, "DE123456789" (without the quotes).

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

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