How to submit a new case in the help-desk portal

Before you submit a new help-desk case, please keep in mind most users' query has already been answered, and you can browse. The help-desk portal includes a knowledge base with articles related to the most frequently asked questions, plus a search engine to find the solution as quickly as possible.

You will find the help-desk link on the Acustica Audio web-site in the upper right corner.

However, if you want to go directly to the help-desk portal the link is: https://acusticaudio.freshdesk.com/.

To submit a new help-desk case, it is necessary to log-in first with your user account on the Acustica Audio web-site with the correct user-name with the syntax "example@example.com" (without quotes) and your current password. Then in the help-desk portal select submit a ticket.

The current help-desk portal has different dynamic fields depending on the type of query you want to make. Please choose the most suitable one and fill in the necessary fields so that the help-desk agents can handle your enquiry efficiently and effectively.

The more detail you can provide, the easier it is for us to help you. If you do not provide enough information, we will just refer you back here until you do. This is important - we're not asking you because we feel like it but because we need the information to troubleshoot properly. We can't see your system, how you are working, what your settings are, or anything like that, so please provide that information so we have solid info to work with.

Dynamic fields:

• Information request.
• Pre-sale & post-sale queries.
• Technical Issue or Problem.
• Product Transfer.
• Feedback.
• Complain.
  

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.