Acustica Audio loyal customer program policy

The Loyal Customer Program (LCP) is a complimentary gift from Acustica Audio, created to show appreciation to our valued customers. This program rewards eligible customers with exclusive discounts based on their total spending in the Acustica Audio web-shop. Different discount levels are offered according to specific spending thresholds.

The LCP is distributed regularly via email and includes a detailed list of eligible discounted products, along with the deadline by which the discounts must be used.

The LCP is a promotional gift that cannot be exchanged for cash or monetary value, is available for a limited time only, and requires that you configure your email settings to recognize our email domain acusticaudio.net to avoid missing offers due to spam filtering.

You must be subscribed to receive promotions in the email preferences on the Acustica Audio web-site. If you are not subscribed to the promotions in the web-site email preferences, you will not receive any LCP discount.

The program works automatically, without help-desk agents' intervention, by sending discounts when applied to each customer via email. Each loyal customer program (LCP) discount is generated and sent in the following situations:

1. The user purchases a product in the web-shop and uses his LCP discount coupon.
2. The previous LCP coupon has reached its expiry date.

Important: The delay between creating the coupon and reaching the customer's email account is approximately 48 hours, depending on the delay of third parties beyond Acustica Audio's control. 

Below you will find more detailed information relating to the Acustica Audio loyal customer program (LCP) policy:

• The LCP discounts can only be received if the user subscribes to Acustica Audio marketing digital promotions available on the user profile.
• The LCP discounts are gifts and cannot be converted into money.
• The LCP discounts are generated automatically by the Aquarius back-end and can not be created by help-desk agents.
• The LCP discounts can not be generated upon customer request.
• The LCP discounts can be applied only once in the Acustica Audio web-shop.
• The LCP discounts are not cumulative and typically are not combinable with other coupons.
• The LCP discounts have an exact expiration date based on the CET time zone.
• The LCP discounts cannot be transferred between accounts or users.

3rd-party products are not eligible for discounts using an loyal customer program coupon.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.