Sales general questions

Sales general questions

Purchases in Acustica Audio web-shop
Fake customer information or anonymous purchases are not supported. Please check your Acustica Audio's account personal information before making a pur...
Mon, 3 Dec, 2018 at 10:29 PM
Discount coupon not working
List of the most common reasons for a discount coupon may not work: Your are not logged-in in your Acustica Audio's account. Log-out and then log-in ...
Thu, 15 Nov, 2018 at 2:53 PM
Special, educational, and loyal customer discounts
Pre-order discounts The ‘pre-order’ term is used to define a public beta product preview with a lower price than the list price. Such products can often co...
Wed, 31 Oct, 2018 at 10:35 AM
Where are my products and my orders?
Products are sorted by the purchase order in your user section, orders link in Acustica Audio website. By going inside the order you will find the acquired...
Fri, 19 Oct, 2018 at 2:58 PM
How to avoid webshop checkout errors
In order to avoid webshop checkout errors fill the fields: Company, VAT number, and Fiscal Code ONLY if you have a real company in the European Union with a...
Thu, 29 Nov, 2018 at 10:37 AM
Returns, refunds, and products transfer
Returns and refunds Due to the nature of Acusticaudio SRL products (non-tangible digital goods) it is not possible to return the product. Therefore, we do ...
Tue, 16 Jan, 2018 at 6:27 PM
Acustica Audio education discount policy
Acustica Audio is pleased to offer an academic discount on software products at 20% off retail price (MSRP), available to all current students and teachers ...
Wed, 31 Oct, 2018 at 10:55 AM
Acustica Audio products and licenses transfer policy
Acustica Audio products and licenses transfer policy may change at any time without prior notice. Product transfers have an administrative cost. The c...
Tue, 10 Jul, 2018 at 4:56 PM
Procedure for ordering a product transfer
Open a support ticket from your account and assign it to sales department. Ticket subject should be: "product transfer" plus "product name&qu...
Tue, 10 Jul, 2018 at 4:57 PM