Sales general questions
Sales general questions
The current Acustica Audio web-shop allows several payment methods like a bank, credit card, or debit card; Anyway, the payment will be always managed and v...
Thu, 10 Dec, 2020 at 12:13 PM
In order to avoid webshop checkout errors fill the fields: Company, VAT number, and Fiscal Code ONLY if you have a real company in the European Union with a...
Fri, 11 Dec, 2020 at 8:17 AM
All payment services are managed by PayPal as the main payment platform but not necessary to have a Paypal account to use: Debit Card, Credit Card, Sofort ...
Fri, 11 Dec, 2020 at 8:19 AM
List of the most common reasons for a discount coupon may not work: You are not logged-in on your Acustica Audio account. Log-out first and then log-in ag...
Thu, 21 Jan, 2021 at 9:50 AM
Products are sorted by the purchase order (the order ID) in your user section, orders link in Acustica Audio website. To manage your products and your a...
Thu, 10 Dec, 2020 at 12:16 PM
Our e-commerce platform will try to connect to your country's database through an API, but if the local database is not reachable, it's not online...
Thu, 30 Apr, 2020 at 6:25 PM
The cross-border European Union VAT-ID verification can fail at the purchase time in the e-commerce platform due to a wrong VAT-ID syntax. In order to avoid...
Fri, 15 May, 2020 at 3:39 PM
Partial refunds are not possible, this means that if a refund is made, the price of the product will be fully refunded. Returns and refunds: Due to the ...
Thu, 7 Jan, 2021 at 7:41 AM
It is mandatory to de-authorize and uninstall the product before transferring it to another account. You may transfer one or more products to another ...
Wed, 10 Feb, 2021 at 5:08 PM
The error 'you are not eligible for this order' may appear in web-shop if the purchase is being made with an anonymous user, for example, if you h...
Thu, 21 Jan, 2021 at 9:44 AM