Sales general questions

Sales general questions

Purchases in Acustica Audio web-shop (read before buy)
Acustica Audio's online web-shop allows a business to client (B2C) and business to business (B2B) purchases. Business to client (B2C) and business ...
Sat, 28 Dec, 2019 at 10:59 AM
Where are my products and my orders?
Products are sorted by the purchase order (the order ID) in your user section, orders link in Acustica Audio website. By going inside the order you will...
Sat, 28 Dec, 2019 at 11:02 AM
Discount coupon not working
List of the most common reasons for a discount coupon may not work: You are not logged-in in your Acustica Audio's account. Log-out first and then lo...
Sat, 28 Dec, 2019 at 11:04 AM
Special, educational, and loyal customer discounts
Early access discounts: The ‘early access’ term is used to define a public beta product preview with a lower price than the list price. Such products can o...
Sat, 28 Dec, 2019 at 11:05 AM
How to avoid webshop checkout errors
In order to avoid webshop checkout errors fill the fields: Company, VAT number, and Fiscal Code ONLY if you have a real company in the European Union with a...
Tue, 26 Feb, 2019 at 5:10 PM
Acustica Audio products and licenses transfer policy
Product transfer as second-hand sales between two final customers is possible. Product transfers have an administrative cost. For products bought at a speci...
Sat, 28 Dec, 2019 at 11:07 AM
Procedure for ordering a product transfer
IMPORTANT NOTE: before starting a product transfer, read and verify that you correctly understand the current product transfer policies. Open a support ...
Tue, 10 Sep, 2019 at 10:37 AM
Acustica Audio education discount policy
Acustica Audio is pleased to offer an academic discount on software products at 20% off the retail price (MSRP), available to all current students and teach...
Sat, 28 Dec, 2019 at 11:08 AM
Returns and refunds
Returns and refunds: Due to the nature of Acusticaudio SRL products (non-tangible digital goods), it is not possible to return the product. Therefore, we d...
Sat, 28 Dec, 2019 at 11:09 AM