Sales general questions

Sales general questions

Returns, refunds, and products transfer
Returns and refunds Due to the nature of Acusticaudio SRL products (non-tangible digital goods) it is not possible to return the product. Therefore, we do ...
Tue, 16 Jan, 2018 at 6:27 PM
Purchases in Acustica Audio web-shop
Acustica Audio's web-shop is a Business to Client (B2C) online shop. European Union customers will receive an automatic receipt after payment with loca...
Mon, 11 Jun, 2018 at 3:40 PM
Special, educational, and loyal customer discounts
Pre-order discounts The ‘pre-order’ term is used to define a public beta product preview with a lower price than the list price. Such products can often co...
Thu, 8 Feb, 2018 at 12:49 PM
Discount coupon not working
List of the most common reasons for a discount coupon may not work: Use are not logged-in in your Acustica Audio's account. Log-out and then log-in a...
Fri, 8 Jun, 2018 at 11:21 AM
Acustica Audio products and licenses transfer policy
Acustica Audio products and licenses transfer policy may change at any time without prior notice. Product transfers have an administrative cost. The c...
Tue, 10 Jul, 2018 at 4:56 PM
Procedure for ordering a product transfer
Open a support ticket from your account and assign it to sales department. Ticket subject should be: "product transfer" plus "product name&qu...
Tue, 10 Jul, 2018 at 4:57 PM