Sales general questions

Sales general questions

How to manage web-shop payment errors
The current Acustica Audio web-shop allows several payment methods like a bank, credit card, or debit card; Anyway, the payment will be always managed and v...
Thu, 10 Dec, 2020 at 12:13 PM
How to avoid web-shop checkout errors
In order to avoid webshop checkout errors fill the fields: Company, VAT number, and Fiscal Code ONLY if you have a real company in the European Union with a...
Fri, 11 Dec, 2020 at 8:17 AM
Which are the current payment methods?
All payment services are managed by PayPal as the main payment platform but not necessary to have a Paypal account to use: Debit Card, Credit Card, Sofort ...
Tue, 15 Jun, 2021 at 4:52 PM
My discount coupon does not work and the reasons
List of the most common reasons for a discount coupon may not work: You are not logged-in on your Acustica Audio account. Log-out first and then log-in ag...
Thu, 21 Jan, 2021 at 9:50 AM
Loyal customer program and promotional campaigns
TIP: to be informed of the current promotions we suggest you subscribe to our newsletter. Introductory price: The 'introductory price' term is...
Thu, 21 Jan, 2021 at 9:40 AM
How to avoid wrong VAT ID syntax in checkout
The cross-border European Union VAT-ID verification can fail at the purchase time in the e-commerce platform due to a wrong VAT-ID syntax. In order to avoid...
Fri, 15 May, 2020 at 3:39 PM
What should I do if my EU B2B VAT code is not accepted at check-out
Our e-commerce platform will try to connect to your country's database through an API, but if the local database is not reachable, it's not online...
Fri, 15 Apr, 2022 at 11:41 AM
How to avoid web-shop error 'you are not eligible for this order'
The error 'you are not eligible for this order' may appear in web-shop if the purchase is being made with an anonymous user, for example, if you h...
Thu, 21 Jan, 2021 at 9:44 AM
Acustica Audio loyal customer program policy
The loyal customer program (or LCP) is a personal gift from Acustica Audio to reward customers with discounts based on how much they have spent in the Acust...
Mon, 21 Feb, 2022 at 5:23 PM
Acustica Audio education discount policy
Acustica Audio is pleased to offer an academic discount on software products at 30% off the retail price (MSRP), available to all current students and teach...
Thu, 4 Nov, 2021 at 10:45 AM