Sales general questions

Sales general questions

How to manage web-shop payment errors
The current Acustica Audio web-shop allows several payment methods like a bank, credit card, or debit card; Anyway, the payment will be always managed and v...
Thu, 10 Dec, 2020 at 12:13 PM
How to avoid web-shop checkout errors
In order to avoid webshop checkout errors fill the fields: Company, VAT number, and Fiscal Code ONLY if you have a real company in the European Union with a...
Fri, 11 Dec, 2020 at 8:17 AM
Which are the current payment methods?
All payment services are managed by PayPal as the main payment platform but not necessary to have a Paypal account to use: Debit Card, Credit Card, Sofort ...
Tue, 15 Jun, 2021 at 4:52 PM
My discount coupon does not work and the reasons
List of the most common reasons for a discount coupon may not work: You are not logged-in on your Acustica Audio account. Log-out first and then log-in ag...
Thu, 21 Jan, 2021 at 9:50 AM
How to avoid web-shop error 'you are not eligible for this order'
The error 'you are not eligible for this order' may appear in web-shop if the purchase is being made with an anonymous user, for example, if you h...
Thu, 21 Jan, 2021 at 9:44 AM
What should I do if my EU B2B VAT code is not accepted at check-out
Our e-commerce platform will try to connect to your country's database through an API, but if the local database is not reachable, it's not online...
Thu, 30 Apr, 2020 at 6:25 PM
How to avoid wrong VAT ID syntax in checkout
The cross-border European Union VAT-ID verification can fail at the purchase time in the e-commerce platform due to a wrong VAT-ID syntax. In order to avoid...
Fri, 15 May, 2020 at 3:39 PM
Where are my orders?
Products are sorted by the purchase order (the order ID) in your user section, orders link in Acustica Audio website. To manage your products and your a...
Tue, 8 Jun, 2021 at 12:04 PM
Loyal customer program and promotional campaigns
TIP: to be informed of the current promotions we suggest you subscribe to our newsletter. Introductory price: The 'introductory price' term is...
Thu, 21 Jan, 2021 at 9:40 AM
Acustica Audio education discount policy
Acustica Audio is pleased to offer an academic discount on software products at 20% off the retail price (MSRP), available to all current students and teach...
Wed, 5 Feb, 2020 at 12:38 PM