macOS and VST2 format:
- Close Cubase.
- Using macOS Finder go to “~/Library/Preferences/Cubase 12/” (without the quotes).
- Manually delete the Vst2xBlacklist Cubase.xml file (to delete the blacklist).
- Manually delete the Vst2xBlacklist Cubase (x86_64).xml file (to delete the blacklist).
- Manually delete the Vst2xPlugins Cubase (x86_64).xml file (to force a complete new plug-ins scan).
- Re-open Cubase.
macOS and VST3 format:
- Close Cubase.
- Using macOS Finder, go to “~/Library/Preferences/Cubase 12/Cubase Pro VST3 Cache/” (without the quotes).
- Manually delete the vst3blacklist.xml file (to delete the blacklist).
- Manually delete the vst3plugins.xml file (to force a complete plug-in to rescan).
- Re-open Cubase.
Windows and VST2 format:
- Close Cubase.
- Press the Windows key plus R.
- Enter “C:\Users\%username%\AppData\Roaming\Steinberg\Cubase 12_64\” (without the quotes), and click on OK.
- Manually delete the Vst2xBlacklist Cubase.xml file (to delete the blacklist)
- Manually delete the Vst2xBlacklist Cubase (x86_64).xml file (to delete the blacklist)
- Manually delete the Vst2xPlugins Cubase (x86_64).xml file (to force a complete plug-in to rescan)
- Re-open Cubase.
Windows and VST3 format:
- Close Cubase.
- Press Windows key plus R.
Enter “C:\Users\%username%\AppData\Roaming\Steinberg\Cubase 12_64\Cubase Pro VST3 Cache\” (without the quotes), and click on OK. - Manually delete the vst3blacklist.xml file (to delete the blacklist).
- Manually delete the vst3plugins.xml file (to force a complete plug-in to rescan).
- Re-open Cubase.
After deleting the plug-ins cache files, on the next run, Cubase will re-scan all of your VST2/VST3 plug-ins; depending on the number of VST2/VST3 plug-ins installed, the process may take several minutes.
The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.
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