macOS and VST2 format:

  1. Close Cubase.
  2. Using macOS Finder go to “~/Library/Preferences/Cubase 12/” (without the quotes).
  3. Manually delete the Vst2xBlacklist Cubase.xml file (to delete the blacklist).
  4. Manually delete the Vst2xBlacklist Cubase (x86_64).xml file (to delete the blacklist).
  5. Manually delete the Vst2xPlugins Cubase (x86_64).xml file (to force a complete new plug-ins scan).
  6. Re-open Cubase.


macOS and VST3 format:

  1. Close Cubase.
  2. Using macOS Finder go to “~/Library/Preferences/Cubase 12/Cubase Pro VST3 Cache/” (without the quotes).
  3. Manually delete the vst3blacklist.xml file (to delete the blacklist).
  4. Manually delete the vst3plugins.xml file (to force a complete plug-in to rescan).
  5. Re-open Cubase.


Windows and VST2 format:

  1. Close Cubase.
  2. Press the Windows key plus R.
  3. Enter “C:\Users\%username%\AppData\Roaming\Steinberg\Cubase 12_64\” (without the quotes), and click on OK.
  4. Manually delete the Vst2xBlacklist Cubase.xml file (to delete the blacklist)
  5. Manually delete the Vst2xBlacklist Cubase (x86_64).xml file (to delete the blacklist)
  6. Manually delete the Vst2xPlugins Cubase (x86_64).xml file (to force a complete plug-in to rescan)
  7. Re-open Cubase.


Windows and VST3 format:

  1. Close Cubase.
  2. Press Windows key plus R.
    Enter “C:\Users\%username%\AppData\Roaming\Steinberg\Cubase 12_64\Cubase Pro VST3 Cache\” (without the quotes), and click on OK.
  3. Manually delete the vst3blacklist.xml file (to delete the blacklist).
  4. Manually delete the vst3plugins.xml file (to force a complete plug-in to rescan).
  5. Re-open Cubase.


After deleting the plug-ins cache files, on the next run, Cubase will re-scan all of your VST2/VST3 plug-ins, depending on the number of VST2/VST3 plug-ins installed, the process may take several minutes.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.