The order number is a unique purchase identification code (UID), normally known also as the order ID, generated by our webshop to connect the customer with the product(s) deposited in the account.


Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.