1. Close your host application, DAW or NLE, and reboot your computer.
  2. Find your plug-in folder path. The path for the VST2 format could be not fixed and several paths can coexist. Please read solution default paths for Acqua Effect plug-ins for more precise plug-ins path information.
  3. Create an auxiliary folder outside your current plug-in folder, for example in desktop or in a secure external device, with the name 'My plug-ins (unused)'.
  4. Move all your plug-ins to the back-up 'My plug-ins (unused)' folder. Your plug-in folder should must be empty now.
  5. Run Aquarius and reinstall the problematic product from purchased page.
  6. Run your host application, DAW or NLE. Host application should rescan your plug-in and should detect only one plug-in.

  • If your product now it is recognized by your host, DAW or NLE, recover your plug-ins from your back-up 'My plug-ins (unused)' folder. Be careful, some plug-in(s) is not working properly and your host scan is crashing, we recommend you to move your plug-ins one by one until you detect the wrong one(s).
  • If your product is not yet recognized by your host, DAW or NLE, check your host documentation, and delete the plug-ins blacklist and the plug-in cache file in order to force a new complete plug-in scan in the next host run.

Do not send us emails or reply to help-desk solution, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.