Solving missing or corrupted files in the Aquarius Desktop application

The available products on the Aquarius Desktop application are downloaded from a group of third-party enterprise cloud services, with downloads understood as an information copy between a server and a final physical computer.  Product download speed and reliability will depend on third-party providers outside Acustica Audio's control. 

If the copy (download) is interrupted, the file will become corrupt and will not exceed the integrity check carried out by the Aquarius Desktop application before moving files from the stage area to the plug-in folder. So in many cases, when the cloud service does not work properly, the only solution is to wait for the service to be restored.

You can check the status of the third-party enterprise cloud services at all times:

• Box: https://status.box.com/
• Azure: https://status.azure.com/en-us/status
• Amazon: https://status.aws.amazon.com/

If the cloud service works correctly, the next step is to delete the downloaded Aquarius Desktop application files from the stage area and make a new download from the beginning. If you would like more information on this topic, you can read and follow the solution in our knowledge base (KB): how to purge the Aquarius Desktop application stage area.

If the error related to corrupted files continues during the product installation, we recommend changing your stage area path to an external disk. You can find more about this topic details in the Aquarius Desktop application user manual.

To know more details about Aquarius Desktop application corrupted files, read and follow our knowledge base (KB) solution: how to debug Aquarius Desktop application installation or authorization issues, and provide the information detailed in the solution to the Acustica Audio help-desk agents. 

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.