Solving missing or corrupted files in the Aquarius Desktop application

The products available on the Aquarius Desktop application (ADA) are retrieved from a collection of third-party enterprise cloud services, with the downloading process defined as an information transfer between a server and a local computer. The speed and reliability of product downloads will be influenced by third-party providers, which are beyond Acustica Audio's control.

If the download process is disrupted, the file may become corrupted and will fail to pass the integrity check conducted by the Aquarius Desktop application (ADA) before relocating files from the staging area to the plug-in folder. Therefore, in many instances where the cloud service malfunctions, the only option is to wait for the service to be fixed.

If the cloud service is functioning properly, the next step is to remove the downloaded Aquarius Desktop application files from the staging area and initiate a fresh download from the start. For more detailed information on this topic, you can read and follow the guidance in our knowledge base (KB): how to purge the Aquarius Desktop application stage area.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.