Getting Started

How to submit a new ticket to help-desk service
Before submitting a new help-desk case, it is necessary to log-in on your user account in Acustica Audio web-site with the correct user-name with syntax &qu...
Mon, 3 Feb, 2020 at 7:44 PM
Help us help you (read before submit a support ticket)
1 - General issues report To enable Acustica Audio agents to assist you with your problem, please provide a complete system hardware report as well as a co...
Tue, 4 Feb, 2020 at 12:18 PM
Authorization guide
Acustica Audio anti-copy protection is based on a simple challenge/response system automated via Aquarius or thought Acustica Audio website but always using...
Tue, 4 Feb, 2020 at 12:31 PM
What is an Aquarius username
The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, Aquarius application, ...
Tue, 4 Feb, 2020 at 12:28 PM
What is an order number?
The order number is a unique purchase identification code, normally known also as the order ID, generated by our website to connect a customer with the depo...
Tue, 4 Feb, 2020 at 12:29 PM
How to know a DAW or NLE version
The DAW or NLE version is normally available in the help or proprieties section of each application. For more details see the user manual of your DAW or NL...
Tue, 4 Feb, 2020 at 12:31 PM