macOS operating systems

  1. Close the Aquarius Desktop application.
  2. Using the macOS finder go to “/Library/Frameworks/” (without the quotes).
  3. Delete the Nebula.framework folder.
  4. Delete the NEBULAFRAMEWORK.aqu file.
  5. Reboot the computer.
  6. Install (or reinstall) at least one product via the latest version available of the Aquarius Desktop application (mandatory).


Windows operating systems

  1. Close the Aquarius Desktop application.
  2. Delete Framework folder with fixed path "C:\Program Files\Acustica" (without the quotes).
  3. Delete Framework folder with fixed path "C:\Program Files (x86)\Acustica\"( without the quotes), if you are using legacy 32-bits products.
  4. Reboot the computer.
  5. Install (or reinstall) at least one product via the latest version available of the Aquarius Desktop application (mandatory).
Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.