macOS operating systems |
- Close the Aquarius Desktop application.
- Using the macOS finder go to “/Library/Frameworks/” (without the quotes).
- Delete the Nebula.framework folder.
- Delete the NEBULAFRAMEWORK.aqu file.
- Reboot the computer.
- Install (or reinstall) at least one product via the latest version available of the Aquarius Desktop application (mandatory).
Windows operating systems |
- Close the Aquarius Desktop application.
- Delete Framework folder with fixed path "C:\Program Files\Acustica" (without the quotes).
- Delete Framework folder with fixed path "C:\Program Files (x86)\Acustica\"( without the quotes), if you are using legacy 32-bits products.
- Reboot the computer.
- Install (or reinstall) at least one product via the latest version available of the Aquarius Desktop application (mandatory).
| Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them. |
To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts. |
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