How to authorize your products

Acustica Audio products can be authorized using the Aquarius Desktop application.

The Aquarius Desktop application is a free standalone application that will manage the downloading, installation, and authorization of your product in a semi-automatic way with minimal user intervention. To learn more about the Aquarius Desktop application, read the user's online user guide.

The Acustica Audio anti-copy protection included in all products is based on a simple challenge & response system automated via the Aquarius Desktop application that requires the use of a reliable internet connection on the computer where you want to install and authorize the products.

1. Log-in on the Aquarius Desktop application using your user-name email and your password.
2. Click on the purchased page, and scroll down until you find the product you want to install.
3. Select the correct plug-in format for the installation from the drop-down menu.
4. Click on the install button.
5. Aquarius Desktop application will download, install, and authorize the commercial product automatically.

1. Log-in on the Aquarius Desktop application using your user-name email and your password.
2. Type the product name on the search page, and the Aquarius Desktop application will find the trial product.
3. Click on the install button.
4. Select the correct plug-in format for the installation from the drop-down menu.
5. Click on the install button.
6. The Aquarius Desktop application will download, install, and authorize the trial product automatically.

1. Log-in on the Aquarius Desktop application using your user-name email and your password.
2. Go to the updates page.
3. Select the product to de-authorize.
4. Unfold the menu.
5. Select uninstall.
6. The Aquarius Desktop application will uninstall and authorize the trial product automatically.

• Authorization count for commercial products:

The Aquarius Desktop application will recognize if your commercial product has already been authorized in the current computer and will re-use the same authorization slot if it is available, saving your authorization slots. The Aquarius Web service and the Aquarius Desktop application authorizations count are synchronized, and you can see how many used slots and free slots you have for each commercial.

• Authorization count for trial products:

The Aquarius Desktop application will not recognize if your trial product has already been authorized in the current computer and will use one authorization slot for each plug-in format, each computer, and each installation attempt. Be careful; try several installation attempts that can quickly end your trial authorization slots.

• Offline product installation is not possible.
• A fast and reliable internet connection to use the Aquarius Desktop application and the Aquarius Web is mandatory.
• Keeping the Aquarius Desktop application up to date is mandatory.
• You cannot just de-authorize a product using the Aquarius Desktop application, you must uninstall it.
• You cannot install a product using the Aquarius Web service, you must use the Aquarius Desktop application.
  

• Avoid installing an obsolete trial version. Obsolete trial versions will not work even with a valid authorization file.
• Only the latest trial version of each product will work.
• Do not move the product files and folder(s) manually to a different path after installation because the Aquarius Desktop application will copy the authorization file into the Aquarius Desktop application settings installation path.
• Do not edit or delete the product files create by the Aquarius Desktop application.
• It is mandatory to run your audio host, DAW or NLE, as an administrator to generate a valid computer-identification file with the extension .SER. The computer identification file will be created on the first plug-in load only if a similar file does not previously exist.
• When reauthorizing with the Aquarius Desktop application does not work, uninstall the product and then install it again.
• You have finished your authorization slots. Learn how to manage your authorization slots using the Aquarius web service.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.