How to deauthorize a commercial product

Modified on Tue, 08 Jun 2021 at 12:22 PM

Product(s) deauthorization is not possible through the website or help-desk service.
Product(s) deauthorization is not possible for trial and free products.

Products deauthorization is supported by the Aquarius Desktop application and the Aquarius Web Service. In case you are using the Aquarius Desktop application, you will not able to deauthorize other computers, which means, you will only able to deauthorize only the computer where the Aquarius Desktop application is running. This limitation does not exist on the Aquarius Web Service.

If you are going to make major changes to your computer system, for example, hardware change or operating system updates, especially if a change is relative to the disk where your products are located, we recommend you de-authorize the products before making the changes.

Deauthorizing products with the Aquarius Desktop application

Run and update the Aquarius Desktop application to the latest version.
Log-in on the Aquarius Desktop application.
Go to the updates page.
Select the product to deauthorize.
Select deauthorize.
Click on deauthorize.

NOTE: As you can see, you can only deauthorize products previously installed, and keep in mind that a product uninstallation will lead to an automatic product deauthorization.

Deauthorizing products with the Aquarius Web service

Go to the Aquarius Web service using your web-browser with link: https://www.aquariuspowered.com/
Log-in on the Aquarius Web service.
Go to the purchased page.
Scroll down to find the product you want to manage.
Click on the settings icon.
Click on the trash bin icon of the computer authorization that you wish to delete.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.