How to deauthorize a commercial product

Modified on Thu, 7 Sep, 2023 at 5:05 PM

Product deauthorization is supported by the Aquarius Desktop application and the Acustica Audio web-site If you are using the Aquarius Desktop application, you will not be able to deauthorize other computers, which means you will be able to deauthorize only the computer where the Aquarius Desktop application is running. This limitation does not exist on the Acustica Audio web-site.

If you are going to make major changes to your computer system, for example, hardware changes or operating system updates, especially if a change is relative to the disk where your products are located, we recommend you de-authorize the products before making the changes.

Deauthorizing products with the Aquarius Desktop application
  1. Run and update the Aquarius Desktop application to the latest version.
  2. Log-in on the Aquarius Desktop application.
  3. Go to the updates page.
  4. Select the product to deauthorize.
  5. Select deauthorize.
  6. Click on deauthorize.

NOTE: As you can see, you can only deauthorize products previously installed, and keep in mind that a product uninstallation will lead to an automatic product deauthorization.

Deauthorizing products with the Acustica Audio web-site
  1. Go to the upper right-hand corner and log-in to the Acustica Audio web-site using your email user-name and password.

  2. Click on the My Products section.

  3. Scroll down until you find the product you want to de-authorize, or use the search engine at the top centre.

  4. Click on the dented wheel icon (product settings).

  5. Click on the trash can icon next to the authorization to delete it.

  6. Repeat the process for each authorisation to be deleted.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.

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