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Introductory price:

The 'introductory price' term is used to define a promotional campaign. These promotional campaigns may end without prior notice. Introductory price discounts cannot be retroactive, and the additional promotion conditions will be detailed in each promotion.


Limited deal:

The 'limited deal' term is used to define a short time promotion. These promotions may end without prior notice. Limited deals discounts cannot be retroactive, and the additional promotion conditions will be detailed in each promotion.


Early access discounts:

The ‘early access’ term is used to define a public beta product preview with a lower price than the list price. Such products can often contain bugs and other flaws. If you want to make sure that what you purchase is secure and free of errors, you should wait for the early access period to end and buy the official release of the plug-in at its normal list price.


Black Friday and Cyber Monday discounts:

During Black Friday and Cyber Monday, we run a promotional campaign that includes discounts on a large product selection, starting on Black Friday and ending on Cyber Monday.

Acustica Audio reserves the right to stop these offers at any time. Offers are not retroactive and apply only to the products specified.


Christmas and New Year discounts:

During the Christmas and New Year period we run a promotional campaign that includes discounts on a large product selection, starting on December 24 and ending on January 6.

Acustica Audio reserves the right to stop these offers at any time. Offers are not retroactive and apply only to the products specified.


Loyal customer discount:

Loyal customer discount is a gift from Acustica Audio to rewards customers providing them with discounts based on how much they've spent in the past. Different discount levels are established with various spending thresholds. The loyal customer discounts are sent regularly by email including a complete list of products where they can be used and expiration date.


Educational discounts:

Certified students and educators, can save 20% by purchasing directly from the Acustica Audio web-store. Educational discounts cannot be used to purchase upgrades, add-on packs, or bundles and cannot be combined with any other promotion. For more details about educational discounts contact us by creating a new support ticket and assign it to our sales support team.


Crossgrades:

The 'crossgrades' promotions term is used to the benefit of obtaining an advantageous price on a product for being previously the owner of another.  These crossgrades campaigns may end without prior notice.

Crossgrades promotions cannot be retroactive, and the additional promotion conditions will be detailed in each promotion.


Do not send us emails or reply to help-desk solution, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.