Acustica Audio extra authorization slot(s) policy

Since the Aquarius Desktop application can de-authorize all available products at any time, Acustica Audio will provide extra authorization slots occasionally and only if the customer demonstrates that the previous authorization slots were not used abusively.

The user is responsible for controlling and managing the available slots for each product. More information about this topic can be found in our knowledge base:

• Solution how to authorize your products.
• Solution how to de-authorize a commercial product.
• Solution products registration and authorization.

Customers with commercial products may require extra authorization slots; extra authorization slots are free of charge if they are not used abusively.

RULES:

1. An extra authorization slot(s) deposit is made in the next seven working days after the extra authorization slot(s) request is approved.
2. The request for extra authorization slot(s) is accepted only for users who have consumed all previous authorization slots.
3. Extra authorization slot requests should be made for every single product.
4. Extra authorization slot request will be managed only if it is made through Acustica Audio's help desk by creating a support ticket.
5. At no time user should buy the product again; however, in some cases, the user should pay for the extra authorization slots.
6. Users wishing to use more than two computers simultaneously should pay for the extra authorization slots.
7. The product owner can only request extra authorization slot requests.
8. Extra authorization slot requests will be rejected for users who cannot prove product ownership.
9. Acustica Audio reserves the right to refuse any request for an extra authorization slot.

Extra authorization slot requests will be managed only if made through Acustica Audio's help desk by creating a support ticket. The user can speed up the process by reporting: the product, order ID, and computer identifications currently in use.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.