Acustica Audio products transfer policies, terms, and conditions

Acustica Audio recommends you carefully read the terms and conditions before proceeding with a product transfer.

Each user can perform a finite amount of free product transfers using Aquarius web service, i.e., at zero euro, the number of free product transfers will depend on the status of the user transfers (UTR) and product transfers (PTR) indicators, and in case the value of UTR or PTR is 0, the free product transfer cannot be performed, and the assistance of the help-desk agents will be required. The assistance of the help-desk agents has a cost, i.e., it is not free of charge.

Product transfers available:

When a customer buys a commercial product on Acustica Audio's web-shop, the value of the Product transfers (PTR) indicator will be five. This means that the first owner can resell the product to another user as a second-hand product. The second user will receive the product after the transfer is made, but the value of the product transfers (PTR) indicator will decrease by one unit, and thus the product can be resold up to five times, but the fifth owner will have a product with a zero product transfers (PTR) indicator and will not be able to transfer the product to a sixth user for free.

User transfers available:

Each customer has five free User transfers (UTR) available, i.e., each time the user transfers a commercial product or several commercial products by creating a batch product transfer, the value of the User Transfers (UTR) indicator will decrease by one unit when the value of the User Transfers (UTR) indicator is zero, no more products can be transferred for free.

Additional transfers may be requested at the cost of 25 euros plus the difference between the product purchase price and the retail price listed on the Acustica Audio store. Each additional support request pertaining to product transfers has a fixed cost of 25 euros.

• It is mandatory to de-authorize and uninstalls the product before transferring it to another account.

• The product transfer (PTR) and user transfers (UTR) indicators must be greater than zero to perform a product transfer via the Aquarius web service.

• There is no simulation mode for product transfers, so use the product transfer wisely and carefully.

• The product should remain in the account for at least 180 days before it can be transferred to another account. Days are counted from the purchase day; for detailed dates, please refer to your receipt or invoice.

• Transferred products cannot be returned.

• Time-limited, educational, not-for-resale (NFR), special, OEM, institutional, or retail bundled software cannot be transferred.

• The free product transfer is only possible through the Aquarius web service and is entirely automatic.

• The product transfer system is only possible through the Aquarius web service and is entirely automatic, and does not require intervention from the Acustica Audio helpdesk agents.

• Acustica Audio is not responsible for any misuse of the product transfer tool, loss of data, or issues deriving from private transactions between users.

• Product transfers managed by helpdesk agents have a variable cost.

• Any additional assistance request relating to product transfers has a fixed cost of 25 euros.

• These policies, terms, and conditions may change at any time without prior notice.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.