Product transfer as second-hand sales between two final customers is possible. Product transfers have an administrative cost. For products bought at a special price different from the current list price, the product transfer fee will be automatically increased by the amount of discount or discounts received from Acustica Audio. After a product transfer is made, the former owner must uninstall completely the transferred product from their computer.
- Acustica Audio products and licenses transfer policy may change at any time without prior notice.
- Product transfers have an administrative cost.
- The current product transfer administrative cost is 25 euros per product and the administrative cost may change at any time without any prior notice.
- For products bought at a special price, different from the current list price, the product transfer cost will be automatically increased by the amount of discount or discounts received from Acustica Audio.
- Product transfers are only available for customers who own a purchased, full software license of the product in question.
- Transfer of a single product from a bundle is not possible. The complete bundle should be transferred.
- Transfer of a product includes all product versions.
- Products that include updates or extensions should be transferred completely, including all upgrades and extensions.
- Product transfers are not available for: time-limited, educational, NFR, special, institutional, or retail bundled software.
- After product transfer is made, the former owner must uninstall completely the transferred product from their computer.
- The product transfer procedure must always be initiated by the product owner (seller) by using a sales support ticket in the help-desk area of Acustica Audio's website.
- We do not provide any information related to product transfers via social networks, public forums, the Acustica Audio forum, or email.
- Second-hand products cannot be returned.
- The product transfer administrative cost can not be applied retroactively.
- Requesting a product transfer does not entail any obligation on Acustica Audio to keep the administrative cost for an indefinite period at the same cost.
- Depending on the general workload, a product transfer may take up to fourteen days and this period may increase depending on local bank holidays or staff vacations.
- Acustica Audio's products and licenses transfer policy may change at any time without prior notice.
|Do not send us emails or reply to help-desk solution, since the ticket will be created without any property and our help-desk agents will not answer them.|
To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.