• Acustica Audio products and licenses transfer policy may change at any time without prior notice.
  • Product transfers have an administrative cost.
  • The current product transfer administrative cost is 25 euros per product and the administrative cost may change at any time without any prior notice.
  • For products bought at a special price, different from the current list price, the product transfer cost will be automatically increased by the amount of discount or discounts received from Acustica Audio.
  • Product transfers are only available for customers who own a purchased, full software license of the product in question.
  • Transfer of a single product from a bundle is not possible. Complete bundle should be transferred.
  • Transfer of a product includes all product versions.
  • Products that include updates or extensions should be transferred completely, including all upgrades and extensions.
  • Product transfers are not available for: time-limited, educational, NFR, special, institutional, or retail bundled software.
  • After product transfer is made, the former owner must uninstall completely the transferred product from their computer.
  • Product transfer procedure must always be initiated by the product owner (seller) by using a sales support ticket in help-desk area of Acustica Audio's website.
  • We do not provide any information related to product transfers via social networks, public forums, the Acustica Audio forum, or email.
  • Second-hand products cannot be returned.
  • The product transfer administrative cost can not be applied retroactively.
  • Requesting a product transfer does not entail any obligation on Acustica Audio to keep the administrative cost for an indefinite period at the some cost.
  • Depending on the general workload, a product transfer may take up to fourteen days and this period may increase depending on local bank holidays or staff vacations.
  • Acustica Audio's products and licenses transfer policy may change at any time without prior notice.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.