Acustica Audio's web-shop is a Business to Client (B2C) online shop. European Union customers will receive an automatic receipt after payment with local VAT applied and following EU Mini One Stop Shop (MOSS) rules. Customers from countries: Croatia, Cyprus, Lithuania, Spain, and Slovenia will receive also an invoice 48 hours after payment due It is a MOSS obligation. Outside European Union customers will receive an automatic receipt after payment without VAT.


For Business to Business (B2B) intra-community purchases, before making the purchase contact our sales department via a support ticket, including your UE valid VAT exemption number and complete company information. Sales department will answer you with additional instructions and automatic receipt received after the B2B purchase can be discarded due within 48 hours after payment you will receive a B2B invoice.


Fake customer information or anonymous purchases are not supported! Please check your Acustica Audio account personal information before making a purchase.


Invoices must have a correlation between invoice number and issue date. If you need an invoice, we strongly recommend you to request it from our sales department via help-desk ticket immediately after making the payment.


If you pay in Acustica Audio's web-shop with a PayPal account or e-mail address different from the one registered in your Acustica Audio account, the product will not be supplied automatically to you. It therefore must be supplied manually to your account by the sales department upon your request.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.


Additional information:

- European Union value added tax: https://en.wikipedia.org/wiki/European_Union_value_added_tax

- Mini One Stop Shop (MOSS): https://europa.eu/youreurope/business/vat-customs/moss-scheme/index_en.htm