Re-setting the Live plug-ins cache manually

Modified on Thu, 7 Sep, 2023 at 5:12 PM

macOS and VST2, VST3, and AU formats:

  1. Close Live.
  2. Using macOS Finder go to “~/Library/Preferences/Ableton/Live x.x.x/” (without the quotes). For example, if you are running Live 11.20, the complete path should be: "~/Library/Preferences/Ableton/Live 11.2.0/" (without the quotes).
  3. Manually delete the Preferences.cfg file.
  4. Manually delete the Undo folder.
  5. Manually delete the Template.als file (if present).
  6. Re-open Live.


Windows and VST2, and VST3 formats:

  1. Close Live.
  2. Press Windows key plus R.
  3. Enter “C:\Users\%username%\AppData\Roaming\Ableton\Live x.x.x\” (without the quotes), and click on OK. For example, if you are running Live 11.20, the complete path should be: "C:\Users\%username%\AppData\Roaming\Ableton\Live 11.2.0\" (without quotes).
  4. Manually delete the Preferences.cfg file.
  5. Manually delete the Undo folder.
  6. Manually delete the Template.als file (if present).
  7. Re-open Live.


After deleting the plug-ins cache files, on the next run, Live will re-scan all of your VST2/VST3/AU plug-ins, depending on the number of VST2/VST3/AU plug-ins installed, the process may take several minutes.


The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.

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