macOS and AAX 64-bits format:
- Close Pro Tools.
- Using macOS Finder go to “~/Library/Preferences/Avid/Pro Tools/” (without the quotes).
- Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
- Re-open Pro Tools.
Windows and AAX 64-bits format:
- Close Pro Tools.
- Press Windows key plus R.
- Enter “C:\Users\%username%\AppData\Roaming\Avid\Pro Tools\” (without the quotes), and click on OK.
- Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
- Re-open Pro Tools.
After deleting the plug-ins cache file, on the next run, Pro Tools will re-scan all of your AAX plug-ins, and depending on the number of AAX plug-ins installed, the process may take several minutes.
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To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts. |