macOS and AAX 64-bits format:

  1. Close Pro Tools.
  2. Using macOS Finder go to “~/Library/Preferences/Avid/Pro Tools/” (without the quotes).
  3. Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
  4. Re-open Pro Tools.


Windows and AAX 64-bits format:

  1. Close Pro Tools.
  2. Press Windows key plus R.
  3. Enter “C:\Users\%username%\AppData\Roaming\Avid\Pro Tools\” (without the quotes), and click on OK.
  4. Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
  5. Re-open Pro Tools.


After deleting the plug-ins cache file, on the next run, Pro Tools will re-scan all of your AAX plug-ins, and depending on the number of AAX plug-ins installed, the process may take several minutes.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.