Re-setting the Pro Tools plug-ins cache manually

macOS and AAX 64-bit format:

1. Close Pro Tools.
2. Using macOS Finder go to “~/Library/Preferences/Avid/Pro Tools/” (without the quotes).
3. Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
4. Re-open Pro Tools.

Windows and AAX 64-bits format:

1. Close Pro Tools.
2. Press Windows key plus R.
3. Enter “C:\Users\%username%\AppData\Roaming\Avid\Pro Tools\” (without the quotes), and click on OK.
4. Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
5. Re-open Pro Tools.

After deleting the plug-ins cache file, on the next run, Pro Tools will re-scan all of your AAX plug-ins, and depending on the number of AAX plug-ins installed, the process may take several minutes.

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.