Recovering authorization slots on non-accessible computers, that means: lost, stolen, destroyed, discarded computers or computers without internet is not possible in our current authorization system.
If you are going to make major changes to your computer system, for example, hardware change or operating system updates, especially if the change is relative to the disk where your products are located, we recommend you de-authorize the products before making the changes.
The only possible action is to de-authorize products when they are in operation is using the Aquarius application. For more details on how to de-authorize a product, read and follow the instructions in the solution on how to deauthorize a commercial product in our knowledge base.
Note that products authorized on the old Acustica Audio website cannot be de-authorized, however, you should not panic, if you need extra authorization slots, you should request them by creating a new case in our help-desk. For more details on how to request extra slots read and follow the instructions in the solution Acustica Audio extra authorization slot(s) policy in our knowledge base.
Extra authorization slot(s) request will be managed only if it is made through Acustica Audio's help-desk by creating a support ticket, and the user can speed up the process by reporting: product, order ID, and computer identifications currently in use.
|Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.|
To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.