How to fix Acqua Effects showing Nebula black skin

Modified on Tue, 18 Apr 2023 at 10:53 AM

When you try to run an Acqua Effect plug-in but the plug-in user interface (UI) shows a black or a Black Nebula skin, means that the product .N2S file is not present in the plug-in folder or cannot be accessed in the specified path. The exact reason for this behavior may depend on several factors that should be analyzed individually.

N2S file was deleted.
N2S file was not installed.
N2S file was not installed due to a lack of space.
N2S file exists but plug-in can not open or load it due to an operating system permissions issue.
N2S file exists but plug-in files are duplicated.
The file system is case-sensitive.
The Microsoft Visual C++ runtime libraries.
The Acustica Audio framework is damaged.

1. N2S file was deleted.
Uninstall the problematic product via the Aquarius Desktop application and then reinstall again via the Aquarius Desktop application.
It is advisable to visually monitor the product destination folder to verify that the .N2S file is copied from the Aquarius Desktop application stage-area to the plug-in destination folder.

2. N2S file was not installed.
Normally this behavior happens when the Aquarius Desktop macOS osascript password request was refused or canceled.
It is advisable to visually monitor the product destination folder to verify that the .N2S file is copied from the Aquarius Desktop application stage-area to the plug-in destination folder.

3. N2S file was not installed due to a lack of space.
Purge stage area in the Aquarius Desktop application and then reinstall the product via the Aquarius Desktop application.
It is advisable to visually monitor the product destination folder to verify that the .N2S file is copied from the Aquarius Desktop application stage-area to the plug-in destination folder.

4. N2S file exists but plug-in can not open or load it due to an operating system permissions issue.
Uninstall the problematic product via the Aquarius Desktop application. Reboot the computer and then log-in using an administrator account. Finally, reinstall the product via the Aquarius Desktop application.
It is advisable to visually monitor the product destination folder to verify that the .N2S file is copied from the Aquarius Desktop application stage-area to the plug-in destination folder.

5. N2S file exists but plug-in files are duplicated.

Uninstall the problematic product via the Aquarius Desktop application. Then remove manually all leftover files and/or folders, your DAW is still trying to load the old version, and then delete the plug-in cache file to force a new complete plug-ins re-scan on the next run. Finally, reinstall the product via the Aquarius Desktop application.

It is advisable to visually monitor the product destination folder to verify that the .N2S file is copied from the Aquarius Desktop application stage-area to the plug-in destination folder.

6. The file system is case-sensitive.

Case-sensitive file systems are not supported and also are not recommended for the main operating system partition where applications and plug-ins are installed.

The workaround is to create a main partition full backup using the time machine application (or some similar one), then change the file system format to case insensible, and finally, restore your partition from the time machine backup.

7. The Microsoft Visual C++ runtime libraries.

The programs which are written in C# and C++, as Acustica Audio products, require the Microsoft Visual C++ runtime libraries for run. Installing manually the lasted Microsoft Visual C++ runtime library packages should solve this issue.

8. The Acustica Audio framework is damaged.

When the Acustica Audio framework is damaged, all Acqua Effect products will have problems with the graphical interface. To resolve this delete manually the Acustica Audio framework, restart your computer and reinstall the problem product(s).

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact Acustica the Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.