Products available on the Aquarius Desktop application are downloaded from a group of third-party enterprise cloud services, with downloads is understood as an information copy between a server and a final physical computer.  Products download speed and reliability will depend on the third-party providers outside Acustica Audio's control. 


If the copy (download) is interrupted, the file will end up corrupt and will not exceed the integrity check carried out by the Aquarius Desktop application before move files from the stage area to the plug-in folder. So in many cases when the cloud service does not work properly the only solution is to wait for the service to be restored.


You can check the status of the third-party enterprise cloud services at all times:


If the cloud service works correctly the next step is to delete the downloaded Aquarius Desktop application files from the stage area, and make a new download from the beginning. To get more information on this topic, read and follow the solution in our knowledge base (KB): how to purge the Aquarius Desktop application stage area.


If the error related to corrupted files continues during the product installation, we recommend changing your stage area path to an external disk. You can find more about this topic details in the Aquarius Desktop application user manual.

To know more details about Aquarius Desktop application corrupted files, read and follow the solution in our knowledge base (KB): how to debug Aquarius Desktop application installation or authorization issues, and provide the information detailed in the solution to the Acustica Audio help-desk agents. 


Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.