Recovering or re-open old session(s) with expired trial(s) is not possible. Trial products expire periodically and will not work even using a valid authorization.

We recommend all users not use trial products with important or commercial sessions due to this behaviour to avoid potential data loss.


Do not send us emails or reply to help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.