Due each commercial Acqua Effect product version use different files names and different plug-in identifier codes the same commercial product with different versions can be installed using the Aquarius application, we recommend to use the latest release of each version. 

Legacy or obsolete products can not coexist with products installed via Aquarius application, in case you try it, it will invalidate all products and they will stop working.

Old, legacy or obsolete, trial products cannot coexist with older version, it is mandatory to run always the latest version of a trial Acqua Effect, old version will not work even with a valid authorization.

In summary:

  • Different version of same commercial Acqua Effect product version can coexist.
  • Different version of same trial Acqua Effect product version can not coexist.
  • Use Aquarius application (mandatory) for commercial and trial products installation.
  • Do not install legacy or obsolete versions and/or trial or commercial products.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.