Products where (read only) presets are available, the trial product and the commercial product share the same .N2S preset file, for this reason after uninstall the trial version, Aquarius will delete the preset file, and will not available anymore also for commercial version. To recover the preset file again in the commercial version, simply reinstall the commercial product from Aquarius purchased page.
Proceed in the same way with any product malfunctioning or with lacking files, Aquarius will always recover and reinstall any lacking files.
To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.