A helper application is a separate and standalone application designed to operate a particular files on the macOS operating systems.

The Aquarius Desktop application uses a second application the helper tool application to obtain the appropriate permissions to download, decompress and install the necessary files for the correct working of the products, but In many cases the operating system blocks the operation of the helper application and the installation is not successful.


To verify the Aquarius Desktop application and the helper tool permissions:

  • Go system preferences.
  • Go security & privacy.
  • Go Privacy section.
  • Open the lock.
  • Go Full Disk Access.
  • Verify or check (if it is not checked) the com.acustica.HelperTool.
  • Verify or check (if it is not checked) the Aquarius Desktop application.
  • Go File and Folders.
  • Verify or check (if it is not checked) the com.acustica.HelperTool.
  • Verify or check (if it is not checked) the Aquarius Desktop application.
  • Close the lock.
  • Close security & privacy.
  • Reboot the computer (mandatory).

In case the com.acustica.HelperTool or the Aquarius Desktop application is not available in Full Disk Access and File and Folders, the Aquarius Desktop application has not been correctly installed, in this case, the most appropriate procedure is:

  • Uninstall Aquarius Desktop application, for details see: How to uninstall Aquarius Desktop application in the knowledge base.
  • Delete Aquarius files and Stage Area.
  • Reboot the computer (mandatory).
  • Reinstall Aquarius Desktop application by running the latest Aquarius Desktop application installer.
  • Launch Aquarius Desktop application and accept the Helper Tool. In case the Helper Tool pop-up message no appears, try to install a free product and on installation, the Helper Tool pop-up message should appear.
  • Check the status of the com.acustica.HelperTool and the Aquarius Desktop application in Full Disk Access and File and Folders, both must have the check.

Do not send us emails or reply to help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.