Solving issues with the Aquarius Desktop helper tool

A helper application is a separate and standalone application designed to operate particular files on the macOS operating system.

The Aquarius Desktop application uses a second application, the helper tool application, to obtain the appropriate permissions to download, decompress and install the necessary files for the correct working of the products, but In many cases, the operating system blocks the operation of the helper application, and the installation is not successful.

To verify the Aquarius Desktop application and the helper tool permissions:

• Go system preferences.
• Go security & privacy.
• Go Privacy section.
• Open the lock.
• Go Full Disk Access.
• Verify or check (if it is not checked) the com.acustica.HelperTool.
• Verify or check (if it is not checked) the Aquarius Desktop application.
• Go File and Folders.
• Verify or check (if it is not checked) the com.acustica.HelperTool.
• Verify or check (if it is not checked) the Aquarius Desktop application.
• Close the lock.
• Close security & privacy.
• Reboot the computer (mandatory).

In case the com.acustica.HelperTool or the Aquarius Desktop application is not available in Full Disk Access and File and Folders, the Aquarius Desktop application has not been correctly installed; in this case, the most appropriate procedure is:

• Uninstall the Aquarius Desktop application; for details, see: How to uninstall Aquarius Desktop application in the knowledge base.
• Delete Aquarius files and Stage Area.
• Reboot the computer (mandatory).
• Reinstall the Aquarius Desktop application by running the latest Aquarius Desktop application installer.
• Launch the Aquarius Desktop application and accept the Helper Tool. In case the Helper Tool pop-up message no appears, try to install a free product, and on installation, the Helper Tool pop-up message should appear.
• Check the status of the com.acustica.HelperTool and the Aquarius Desktop application in Full Disk Access and File and Folders, both must have the check.

If the Aquarius Desktop helper tool still refuses to run, this can happen because an application in the background is constantly preventing its launch. We suggest that you do the following: 

1. Close Aquarius desktop application (mandatory). 
2. Run the macOS terminal.
3. Enter the following command in the macOS terminal: "sudo launchctl load -w /Library/LaunchDaemons/com.acustica.HelperTool.plist", without the quotes.
4. This should re-enable the helper tool service. Run again the Aquarius desktop application. 

NOTE: An alternative methodology would be to first stop the service with the command "sudo launchctl unload -w /Users/Library/LaunchDaemons/com.acustica.HelperTool.plist" (without the quotes), and then restart the service with the command "sudo launchctl load -w /Users/Library/LaunchDaemons/com.acustica.HelperTool.plist" (without the quotes).

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.