Alternative paths for the Aquarius Desktop Stage Area in macOS 10.14 or superior

Modified on Tue, 10 Oct, 2023 at 10:25 AM

In light of the new security protocols imposed on macOS 10.14 and higher operating systems, including but not limited to macOS 10.15, macOS 11, macOS 12, macOS 13, and macOS 14, a number of folders have been identified as unsuitable for the Aquarius Desktop application stage area, Acqua Effect files, Nebula files, or plug-in files in any format.

After successfully installing Aquarius Desktop, we recommend checking the permissions status of the ADA (Aquarius Desktop application) Helper Tool. It should be installed correctly with the appropriate write permissions in your operating system settings. To verify this, go to the macOS System Preferences, select 'Security & Privacy', and navigate to the 'Privacy' tab. Check if the Aquarius Helper Tool has been granted full disk access permission.

Not allowed paths:

  • Downloads folder (any user).
  • Desktop folder (any user).
  • Bin folder (any user).
  • Removable media (any user).
  • External drive(s) (any user).
  • Apple iCloud Drive (any user).
  • Any 3rd party cloud storage providers (for example, Dropbox, Drive, Box, AWS, One Drive, etc.). 

The Acustica Audio single point of contact (SPOC) is the Acustica Audio help-desk portal. In order to access to Audio help-desk portal go to the Acustica Audio website and then to the support section. We do not provide help, assistance, or support via social networks, public forums, or through our email accounts.

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