In macOS operating systems:

  1. Using macOS finder go to “/Library/Frameworks/” (without the quotes).
  2. Delete the NEBULAFRAMEWORK.aqu file.
  3. Delete the Nebula.framework file.
  4. Reboot the computer.
  5. Install (or reinstall) any product via the latest version available of Aquarius (mandatory).


In Windows operating systems:

  1. Delete NEBULAFRAMEWORKx86.aqu file with fixed path "C:\Windows\SysWOW64" in 64 bits operating systems.
  2. Delete NEBULAFRAMEWORKx64.aqu file with fixed path "C:\Windows\System32" in 64 bits operating systems.
  3. Reboot the computer.
  4. Install (or reinstall) any product via the latest version available of Aquarius (mandatory).

Do not send us emails or reply to help-desk solution, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.