A helper application is a separate and standalone application designed to operate a particular files on the macOS operating systems.

The Aquarius application uses a second application the helper tool application to obtain the appropriate permissions to download, decompress and install the necessary files for the correct working of the products, but In many cases the operating system blocks the operation of the helper application and the installation is not successful.


To verify the Aquarius application and the helper tool permissions:

  • Go system preferences.
  • Go security & privacy.
  • Go Privacy section.
  • Open the lock.
  • Go Full Disk Access.
  • Verify or check (if it is not checked) the com.acustica.HelperTool.
  • Verify or check (if it is not checked) the Aquarius application.
  • Go File and Folders.
  • Verify or check (if it is not checked) the com.acustica.HelperTool.
  • Verify or check (if it is not checked) the Aquarius application.
  • Close the lock.
  • Close security & privacy.
  • Reboot the computer (mandatory).

In case the com.acustica.HelperTool or the Aquarius application is not available in Full Disk Access and File and Folders, the Aquarius application has not been correctly installed, in this case the most appropriate procedure is:

  • Uninstall Aquarius, for details see: How to uninstall Aquarius in the knowledge base.
  • Delete Aquarius files and Stage Area.
  • Reboot the computer (mandatory).
  • Reinstall Aquarius by running the latest Aquarius application installer.
  • Launch Aquarius and accept the Helper Tool. In case the Helper Tool pop-up message no appers, try to install a free product and on installation the Helper Tool pop-up message should appears.
  • Check the status of the com.acustica.HelperTool and the Aquarius application in Full Disk Access and File and Folders, both must have the check.

Do not send us emails or reply to help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.