The error 'you are not eligible for this order' may appear in web-shop if the purchase is being made with an anonymous user, for example, if you have not logged in on the website with your email user-name and password.

The most appropriate thing is first to perform a log-out and then a new log-in, finally return to the web-shop and verify that all desired products are in the shopping cart, now apply your discount coupon and it should work.


Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.