The error 'you are not eligible for this order' may appear in web-shop if the purchase is being made with an anonymous user, for example, if you have not logged in on the website with your email user-name and password.
The most appropriate thing is first to perform a log-out and then a new log-in, finally return to the web-shop and verify that all desired products are in the shopping cart, now apply your discount coupon and it should work.
|Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.|
To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.