In case you have made a purchase but your LCD gift (or other types of discount coupons) has not been applied, before the first 72 hours from the first purchase, make the same product purchase again applying the LCD gift (or discount coupon), after ending second purchase open a new case in the help-desk reporting the two purchases with their corresponding order numbers and we will make a refund of the first purchase in the next 14 days.


Do not send us emails or reply to help-desk solution, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.