The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, the Aquarius Desktop application, the Aquarius web service, and the help-desk portal on-line service.
The correct Aquarius username syntax is the same as a standard email address, for example: "" without the quotes.

Please note that the username is a different credential than your nickname, which is used only in Acustica Audio's online forums.

To get more information about your username and nickname go to my account section in the Acustica Audio web-site.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.