The username (or user-name) is a credential that allows you to enter (or log-in) on your Acustica Audio's web-site user section, the Aquarius Desktop application, the Aquarius Web service, and the help-desk portal.


The correct Aquarius username syntax is the same as a standard email address, for example: "example@example.com" without the quotes.

Please note that the username is a different credential than your nickname, which will work only in the Aquarius Web services for the reviews and comments section.


Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.