Aquarius can authorize your products not installed with Aquarius, but it is not possible to use the others Aquarius features, such as: update, downgrade, or uninstall.
To use these Aquarius features, it is necessary and obligatory first to deinstall and delete all old files and folders, and then reinstall the products through Aquarius purchased page.
The typical symptom to detect that your products were installed using standard installers, is the products appear in the section Manual Updates Only (Please Re-install) in Aquarius update page.
To know more about where typically your products are installed read solution: default paths for Acqua Effect plug-ins.
To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.