The Aquarius Desktop application can authorize your products not installed with the Aquarius Desktop application, but it is not possible to use the other Aquarius Desktop application features, such as update, downgrade, or uninstall.
To use these Aquarius Desktop application features, it is necessary and obligatory first to uninstall and delete all old files and folders manually, and then reinstall the products through the Aquarius Desktop application purchased page.
The typical symptom to detect that your products were installed using standard installers, is the products appear in the section Manual Updates Only (Please Re-install) on the Aquarius Desktop application update page.
To know more about where typically your products are installed read solution: default paths for Acqua Effect plug-ins.
| Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them. |
To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts. |
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