Acustica Audio products can be downloaded, installed, and authorized using the Aquarius application. The Aquarius application is a free standalone application that will manage the downloading, installation, and authorization of your product in an automatic way without user intervention. To learn more about the Aquarius application, read the user's PDF manual included in the installer. 

Acustica Audio anti-copy protection included in all products is based on a simple challenge/response system automated via the Aquarius application and requires the use of a reliable internet connection


Authorization commercial and trial products through Aquarius Application 

When you run an installation via Aquarius, the product is downloaded in stage-area, then Aquarius decompress the files and move them to the plug-in destination folder, finally, Aquarius will check the status of your product's authorization (web-database) and will authorize the product automatically. You can get more information about Aquarius in Aquarius user-manual.


Note about how authorization slots count is done


  • Authorization count for commercial products:

Aquarius will recognize if your commercial product has already been authorized in the current computer and will re-use the same authorization slot if it is available, saving your authorization slots. Website and Aquarius authorizations count are synchronized and you can see how many used slots and free slots you have for each commercial and trial product on the updates page, which means you should install first the product to know exactly the status of your authorizations slots.

  • Authorization count for trial products:

Aquarius will NOT recognize if your trial product has already been authorized in the current computer and will use one authorization slot for each plug-in format, each computer, and each installation attempt. Be careful, try several installation or authorization attempts that can quickly end your trial authorization slots. Website and Aquarius authorizations count are synchronized and you can see how many used slots and free slots you have for each commercial and trial product on the updates page, which means you should install first the product to know exactly the status of your authorizations slots.


IMPORTANT NOTES


  • Offline authorization NOT exits and is NOT possible. 
  • De-authorization is possible only through the Aquarius web or Aquarius application when you uninstall the product.
  • Delete old authorizations from the user's account is possible through the Aquarius web.
  • A fast working internet connection is mandatory for Aquarius and for website authorizations.
  • Keep the Aquarius application updated is mandatory.
  • Check always the Aquarius application installation tab settings before a new installation attempt.
  • Always close all applications and reboot your computer before installing a new product.
  • Always install products with a real administrator account.
  • Always verify there is enough space before attempt a new installation. 
  • Always install products with a real administrator account.
  • Products installed via the Aquarius application can not coexist with old or obsolete installers.


Typical authorization mistakes


  • You are installing an old or obsolete version of a trial product. Only the latest trial version will work, the obsolete previous versions will not work. Remember, do not use trial product on important sessions.
  • Using an operating system with a user account the lack of permissions or permissions is corrupted.
  • The product was manually moved to a different folder after installation, and the Aquarius application is coping with the authorization file in the default setting/installation path.
  • You installed the product twice, first with a standard installer and then via the Aquarius application, the product will not work, you should uninstall and delete all files and folder(s) before the start from the beginning again installing the product ONLY via Aquarius.
  • There is not enough space for installation or for the authorization file, backup, and/or purge your Aquarius application stage-area first and then try a new installation again.
  • You have finished your authorization slots, learn how to manage your authorization slots using the Aquarius web.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them. 


To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.