Before starting a product transfer, read and verify that you correctly understand the current product transfer policies.

Open a support ticket from your account and assign it to sales department (mandatory). Ticket subject should be: "product transfer" plus "product name" to be transferred (mandatory). Sales ticket body must contain the following information:

  • Purchase order ID in the current website (see  your orders section):
  • Product to be transferred:
  • Buyer Aquarius email user-name:


A sales help-desk agent will reply your case with custom product transfer link to pay the product transfer administrative cost in Acustica Audio web-store.

After paying product transfer administrative cost, report in the product transfer case the product transfer purchase order ID (mandatory).

Then product will be removed from seller's account and added to buyer's account in the next 14 business days after the payment order number is reported correctly on the ticket

After the product is transferred, the product transfer case will be marked as case resolved.

The product transfer requester should de-authorize and uninstall the product before request the transfer (mandatory).


Please be patient, products and transfer are performed manually with a delay maximum of fourteen days but delay may increase depending on local bank holidays or staff vacations.

Do not send us emails or reply to help-desk solution, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.