IMPORTANT NOTE: before starting a product transfer, read and verify that you correctly understand the current product transfer policies.


Open a support ticket from your account and assign it to sales department (mandatory). Ticket subject should be: "product transfer" plus "product name" to be transferred (mandatory). Sales ticket body must contain the following information:

  • Purchase order ID in current website (see  your orders section):
  • Product to be transferred:
  • Buyer Aquarius email user-name:


IMPORTANT NOTE: all product transfer requests that do not contain valid information will be dismissed and the product transfer will not be made.

 

A sales help-desk agent will reply your case with custom product transfer link to pay the product transfer administrative cost in Acustica Audio web-store.

After paying product transfer administrative cost, report in the product transfer case the product transfer purchase order ID (mandatory).

Then product will be removed from seller's account and added to buyer's account in the next 14 business days after the payment order number is reported correctly on the ticket

After the product is transferred, the product transfer case will be marked as case resolved.


IMPORTANT NOTE: the product transfer requester should de-authorize and uninstall the product before request the transfer (mandatory).

 

Please be patient, products and transfer are performed manually with a delay maximum of fourteen days but delay may increase depending on local bank holidays or staff vacations.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.