Aquarius 1.1.x or superior

  • Run Aquarius.
  • Do a "Control+Click" over Aquarius logo in the upper left part, and click OK.
  • Find the Aquarius LOG.
- In macOS desktop press: "Command+Shift+G" and write "~/Library/Logs/Aquarius", then click on Go. (the full path is /Users/{username}/Library/Logs/Aquarius)

- In Windows desktop press: "Windows key+R" and write "C:\Users\%username%\AppData\Roaming\Aquarius", then click OK.(the full path is C:\Users\{yourusername}\AppData\Roaming\Aquarius)

  • Compress Aquarius log file in ZIP format and attach it in your support ticket. DO NOT send us LOG files via e-mail.

  • Do a "Control+Click" over Aquarius in the upper left part, and click OK to disable LOG.


Aquarius 1.0.x

  • Close Aquarius.
  • Find and open file Aquarius.settings in a text editor (for example Notepad in Windows or Text Edit in macOS).
- In macOS. Go to macOS Applications. Right click over Aquarius.app and select 'Show Package Content'. Then go to Resources folder.

- In Windows. Go to the Aquarius folder, then the Resources folder (the path should be: C:\Users\{yourusername}\Roaming\Acustica\Aquarius).

  • Locate the LOGFILE tag and change the value from 0 to 1.
  • Save and close the aquarius.settings file.
  • Open Aquarius and replicate the wrong behavior, error, or crash.
  • Find the Aquarius LOG.
- In macOS desktop press: "Command+Shift+G" and write "~/Library/Logs/Aquarius", then click on Go. (the full path is /Users/{username}/Library/Logs/Aquarius)

- In Windows desktop press: "Windows key+R" and write "C:\Users\%username%\AppData\Roaming\Aquarius", then click OK.(the full path is C:\Users\{yourusername}\AppData\Roaming\Aquarius)

  • Compress Aquarius log file in ZIP format and attach it in your support ticket. DO NOT send us LOG files via e-mail.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.