Returns and refunds

Due to the nature of Acusticaudio SRL products (non-tangible digital goods) it is not possible to return the product. Therefore, we do not offer exchange, return and refund after the purchase is made.

Only products without a trial version or products not authorizated can be returned during the first 14 days after purchase.

Acustica Audio can only process a return for products purchased directly from our web-shop. Purchases from external retailers are subject to their returns policies.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email.


Products transfer

Product transfer as second hand sales between two final customers is possible. Product transfers have an administrative cost. For products bought at a special price different from the current list price, the product transfer fee will be automatically increased by the amount of discount or discounts received from Acustica Audio. After a product transfer is made, the former owner must uninstall completely the transferred product from their computer.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email.