Partial refunds are not possible, this means that if a refund is made, the price of the product will be fully refunded.

Returns and refunds:

Due to the nature of Acusticaudio SRL products (non-tangible digital goods), it is not possible to return the product. Therefore, we do not offer an exchange, return, and refund after the purchase is made.

Only products without a trial version or products not authorized can be returned during the first 14 days after purchase.

Acustica Audio can only process a return for products purchased directly from our web-shop. Purchases from external retailers are subject to their returns policies.

Do not send us emails or reply to the help-desk solutions, since the ticket will be created without any property and our help-desk agents will not answer them.

To contact the Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.