Returns and refunds:

Due to the nature of Acusticaudio SRL products (non-tangible digital goods) it is not possible to return the product. Therefore, we do not offer exchange, return and refund after the purchase is made.

Only products without a trial version or products not authorizated can be returned during the first 14 days after purchase.

Acustica Audio can only process a return for products purchased directly from our web-shop. Purchases from external retailers are subject to their returns policies.


To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email.